Global Shared Services: Customer Ops Specialist

Cochlear Malaysia SDN BHD. (Malaysia); Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Cochlear Malaysia SDN BHD. (Malaysia) is seeking a Shared Services Representative to join our Customer Operations team.

You will support customers and internal stakeholders across multiple channels, ensuring accurate processing of transactions and timely service delivery. Ideal candidates have at least 3 years in customer service or shared services, a bachelor's degree preferred, and experience with SAP or similar ERP systems.

Qualifications

• Minimum 3 years in customer service, shared services, or call centre.
• Bachelor's degree preferred.
• Strong customer focus with empathy and professionalism.
• Organized with attention to detail and accuracy.
• Experience using SAP or similar ERP systems.
• Proficiency in Microsoft Excel and Word.

Responsibilities

• Provide multichannel customer support via phone, email, chat, and web forms.
• Process transactions such as order entry, invoicing, and account maintenance.
• Ensure tasks are completed accurately within service levels.
• Support continuous improvement and cross-functional collaboration.
• Participate in projects, testing, and process initiatives.
• Identify and resolve or escalate operational issues promptly.
• Support development and implementation of best practices across Shared Service Centres.

Skills

Customer service

Shared services

Call centre

Empathy

Communication

Education

Bachelor's degree

Tools

SAP

Excel

Word

Job description

Cochlear Malaysia SDN BHD. (Malaysia) is seeking a Shared Services Representative to join our Customer Operations team.

You will support customers and internal stakeholders across multiple channels, ensuring accurate processing of transactions and timely service delivery. Ideal candidates have at least 3 years in customer service or shared services, a bachelor's degree preferred, and experience with SAP or similar ERP systems.