SFE Manager

Zuellig Pharma; Malaysia; On-site; MYR 150,000 - 220,000; Full time

Job summary

Zuellig Pharma is seeking a Sales Force Effectiveness Manager in Malaysia to lead the development, implementation and monitoring of SFE frameworks, plans, training, processes, tools, and systems. You will drive sales growth and productivity while overseeing digital initiatives across the commercial team to improve customer experience and new business models.

The role requires strong leadership, analytical thinking, and the ability to collaborate with cross‑functional teams to deliver measurable

Qualifications

• People management capability.
• Strong communication skills, both verbal and written.
• Strong problem solving and decision‑making skills.
• Analytical and logical thinking abilities.

Responsibilities

• Lead and manage Sales Force Effectiveness by developing and implementing a robust SFE framework to govern all activities and drive KPI implementation.
• Implement segmentation and targeting processes to ensure targeting effectiveness for the sales force.
• Develop, monitor and deploy sales capability measurement tools; share results with leadership for improvements.
• Develop a sales force sizing model to optimize use of human and OPEX resources.
• Create a sales recognition program and rewards system to motivate the sales force and inform payout analytics.
• Benchmark SOV, productivity and capabilities against competitors to align with company strategy.
• Participate in key decision‑making groups to improve tools and processes for customer experiences.
• Collaborate with the Digital Lead on digital strategy and projects to enhance customer experience and new business models.
• Promote adherence to Zuellig Pharma core values in day‑to‑day responsibilities.

Skills

People Management

Communication skills

Problem solving

Analytical thinking

Job description

SFE Manager

Location: Malaysia

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of The Role

SFE Manager will lead the development, implementation and monitoring of sales force effectiveness framework, plans, training, processes, tools and systems, to drive sales growth and sales force productivity. He/She will also oversee the digital strategy and execution of digital projects across commercial team to enhance the customer experience and the introduction of new business models. The Sales Force Effectiveness Manager works in full compliance with the laws, regulations, business rules and Zuellig Pharma standards of Business Conduct and Ethics.

What You’ll Do

Lead and manage Sales Force Effectiveness function by developing and implementing a robust sales force effectiveness framework to govern all sales force effectiveness activities and ensure buy-in and drive implementation of core SFE KPIs.

What Will Make You Successful

• Drive active usage of customer relationship management program to monitor interactions with current and future customers, manage customer data and direct segmentation/targeting, etc.
• Implement segmentation & targeting process and ensure targeting effectiveness for sales force.
• Implement, monitor and develop sales capability measurement tools. Track and share the result with leadership team and help them identify areas for capability improvement.
• Develop a sales force sizing that makes the best use of available human and OPEX resources, including sizing, allocation and deployment of the sales force.
• Lead the creation of a sales recognition program and rewards system (including incentives) that motivates and engages Sales Force and that will drive behaviours to provide unparalleled customer experiences. Support in pay out analytics and provide insights by quarter.
• Benchmarks and analyses SOV, productivity and capabilities versus the competitors to determine current and future SOV that is aligned to our company’s strategy.
• Participates and provides inputs in key decision‑making groups, to help improve tools and processes that enable positive customer experiences.
• Work closely with Digital Lead on digital strategy and execution of digital projects across commercial team to enhance the customer experience and the introduction of new business models.
• Promote and ensure team adhere to Zuellig Pharma’s core values when carrying out day‑to‑day responsibilities and interactions.

Must‑Have

• People Management.
• Strong Communication Skills (Both Verbal and Written).
• Strong problem solving and decision‑making skills.
• Analytical and logical thinking skills.

Advantage to Have

• Ability to influence and manage a complex set of internal and external stakeholders.
• Ability to understand and analyse financial data and business analytics.
• Ability in adapting under dynamic business environment.

What We Offer

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi‑market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well‑being in every aspect.

Zuellig Pharma promotes an inclusive, fair workplace by ensuring equitable employment and compensation based on merit, regardless of background.