SFE ANALYST

Zuellig Pharma; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Total Rewards program

Empowering growth opportunities

Job summary

Zuellig Pharma is seeking a Sales Force Effectiveness Associate to support analytics, system administration, and training across the Sales & Commercialization teams. You will help drive field force excellence through accurate data insights and effective CRM usage.

The role focuses on call planning, incentive compensation, reporting, and capability measurement, with opportunities to influence sales strategy and execution in a dynamic regional business.

Qualifications

• Bachelor degree in Data Analysis, Statistics or related field is required.
• Good knowledge of Microsoft Office applications.
• Knowledge of SAP or SFA systems is advantageous.

Responsibilities

• Support SFE Manager and collaborate with Commercialization stakeholders on analytics for sales operations.
• Serve as CRM administrator: manage change requests, user access, and content.
• Provide in-depth analyses to inform sales structure, targeting, and incentives.
• Develop and monitor sales capability metrics and management reporting.
• Update training materials and deliver live training as needed.
• Promote Zuellig Pharma values in day-to-day activities.

Education

Bachelor degree in Data Analysis, Statistics or related field

Tools

Microsoft Office

SAP

SFA system

Job description

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of The Role:

The Sales Force Effectiveness Associate t will play an integral role in supporting SFE Manager on initiatives to drive sales force effectiveness and business acumen; provide timely and accurate in-depth analytics to enable strategic business decisions related to field force excellence. He/She will educate and train customer facing team on frequent questions and sales force operations systems.

What You’ll Do:

• Support SFE Manager and work collaboratively with all stakeholders within Commercialization – execute analytic efforts in support of sales operation activities including but not limited to call planning, incentive compensation calculation, call reporting, field sales communications and CRM tool training.
• System administrator for customer relationship management (CRM) program, manage change request, user access and content management platform; to work closely with SFE Manager & Digital Lead on technical configuration, operations and troubleshooting while liaising with Regional Support Team for upcoming solutions and feature activations.
• Provide accurate and in-depth analysis to support strategic sales force structure, initiatives, targeting and incentive compensation program.
• Implement, monitor and continuously improve sales capability measurement tools and management reporting.
• Review and update SFE training materials for work streams such as call planning, incentive planning and field sales reporting; deliver live training as needed.
• To promote and adhere to Zuellig Pharma’s core values when carrying out day-to-day responsibilities and interactions.

Must-Have:

• Bachelor degree in Data Analysis, Statistics or related field.
• Good knowledge in Microsoft Office.

Advantage to Have:

• Knowledge in SAP & SFA system added advantage.

What We Offer:

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.

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