Technology Consulting - ServiceNow Project Manager

EY; Kuala Lumpur; On-site; MYR 150,000 - 230,000; Full time

Benefits offered by this job

Flexible working arrangements

Continuous learning opportunities

Inclusive culture

Job summary

EY in Malaysia seeks a ServiceNow SPM Functional Business Analyst to translate business requirements into functional specs and support design, configuration, testing and implementation of the ServiceNow SPM solution.

You will engage stakeholders, facilitate workshops, document requirements, and collaborate with the implementation team through go-live, warranty and knowledge transfer to the client BAU team.

Qualifications

• Experience as a Functional Business Analyst or Consultant on ServiceNow implementations.
• Hands-on knowledge of ServiceNow SPM.
• Understanding of project, portfolio, demand and resource management processes.
• Experience facilitating workshops and translating requirements into functional specs.
• Experience with Agile delivery; Jira or Azure DevOps is a plus.
• ServiceNow certification or SPM implementation experience would be advantageous.

Responsibilities

• Engage business stakeholders to understand existing portfolio, demand, project and resource management processes.
• Facilitate requirements gathering workshops and document business and functional requirements for ServiceNow SPM.
• Translate business requirements into user stories, functional requirements and acceptance criteria for the ServiceNow team.
• Support functional design across SPM areas such as Demand, Project and Resource Management.
• Work with ServiceNow consultants, architects and developers to clarify requirements and ensure the solution meets business needs.
• Support data requirements and mapping for migration of portfolio, project, demand and resource info into ServiceNow.
• Develop and review functional test scenarios and test cases; support SIT and UAT.
• Assist go-live, warranty activities and knowledge transfer to the client BAU team.
• Ensure documentation is completed and handed over, including process docs and user guides.

Skills

Functional Business Analyst

ServiceNow SPM

Stakeholder Management

Workshop Facilitation

Agile Methodologies

Jira

Azure DevOps

ServiceNow Certification

Tools

Jira

Azure DevOps

Job description

The ServiceNow SPM Functional Business Analyst will support the implementation of ServiceNow Strategic Portfolio Management (SPM), working with business and technology stakeholders to understand business requirements, translate them into functional requirements, and support solution design, configuration, testing and implementation. The role will also support post-go-live stabilization and coordinate the knowledge and operational transition of the implemented solution to the client team following go-live and the warranty period.

Key Responsibilities

• Engage business stakeholders to understand existing portfolio, demand, project and resource management processes and requirements.
• Facilitate requirements gathering workshops and document business and functional requirements for ServiceNow SPM.
• Analyse existing processes and support the definition of future-state processes aligned to the ServiceNow SPM solution.
• Translate business requirements into user stories, functional requirements, acceptance criteria and process flows for the ServiceNow implementation team.
• Support functional design across relevant SPM areas such as:
• 1) Demand Management
• 2) Project Management
• 4) Resource Management
• Work closely with ServiceNow functional consultants, architects and developers to clarify requirements and ensure the configured solution addresses agreed business needs.
• Identify requirement gaps, dependencies and process impacts arising from the proposed ServiceNow SPM solution.
• Support data requirements and mapping for migration of relevant portfolio, project, demand and resource information into ServiceNow.
• Develop and review functional test scenarios and test cases.
• Support SIT and UAT, including defect clarification, requirements traceability and business validation.
• Support go-live and post-go-live warranty activities, working with business users, the implementation team and support teams to address functional queries and stabilize the ServiceNow SPM solution.
• Plan and coordinate knowledge transfer to the client's BAU/support team, covering implemented SPM processes, key configurations, business rules, known issues and operational procedures.
• Ensure relevant functional and operational documentation is completed and handed over to the client, including process documentation, user guides and support materials.
• Support the transition of day-to-day SPM operations and functional ownership to the client team, including walkthroughs and knowledge-transfer sessions.

Experience / Skills

• Experience as a Functional Business Analyst or Functional Consultant on ServiceNow implementations.
• Hands-on functional knowledge of ServiceNow Strategic Portfolio Management (SPM).
• Good understanding of project, portfolio, demand and resource management processes.
• Experience facilitating workshops and translating business requirements into ServiceNow functional requirements and user stories.
• Experience working with ServiceNow implementation teams across requirements, design, configuration, testing and deployment.
• Strong stakeholder management and communication skills.
• Ability to bridge discussions between business users and technical ServiceNow teams.
• Experience with Agile delivery and tools such as Jira or Azure DevOps would be advantageous.
• ServiceNow certification or relevant SPM implementation experience would be advantageous.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

• EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:
• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

The exceptional EY experience. It's yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today