SERVICE & TECHNICAL SALES ENGINEER

DRYCO FILTRATION SDN BHD; Puchong; On-site; MYR 60,000 - 120,000; Full time

Job summary

DRYCO FILTRATION SDN BHD is hiring a Technical Sales Engineer to understand customer requirements, recommend suitable pumps and related equipment, and develop long-term relationships with end users and contractors.

You will prepare quotations, provide technical support, and conduct site visits to identify service opportunities and drive growth in pumps and related systems.

Qualifications

• Degree in Mechanical Engineering required.
• Strong communication, presentation and analytical skills.
• Willingness to travel extensively to customer sites.
• Fresh graduates are encouraged to apply.
• Experience in pumps, water/wastewater systems is an advantage.

Responsibilities

• Understand customer requirements and recommend suitable pumps and equipment.
• Prepare technical and commercial quotations and tenders.
• Provide pre-sales and post-sales technical support.
• Conduct site visits to assess equipment conditions and identify opportunities.
• Coordinate service and maintenance planning with customers and teams.
• Prepare and deliver technical presentations and demonstrations.
• Ensure service activities meet safety and company procedures.

Skills

Communication skills

Technical sales

Customer relationship management

Willingness to travel

Problem solving

Education

Bachelor's degree in Mechanical Engineering

Tools

MS Office

Job description

Engage with customers, suppliers and manufacturers to understand customer requirements and recommend, size and select suitable water pumps and related equipment based on technical and application requirements.

Develop and maintain strong relationships with end users, contractors, consultants, distributors, suppliers and business partners.

Identify, develop and pursue new customers, projects, suppliers and business opportunities to support sales and service growth.

Conduct customer and site visits, including water treatment plants, pump stations and industrial facilities, to assess equipment conditions, understand operational requirements and identify potential sales and service opportunities.

Prepare technical and commercial quotations, tenders and proposals for water pumps, spare parts, repair works, maintenance services and other related products and services.

Provide pre-sales and post-sales technical support, including technical consultation, product recommendations, troubleshooting and product education to customers.

Prepare and conduct technical presentations, product briefings and demonstrations for customers, consultants, contractors and end users.

Carry out site inspection, troubleshooting, servicing, repair and maintenance works for pumps and related mechanical equipment.

Visit customer sites to diagnose equipment problems, determine the root cause and recommend appropriate repair, refurbishment, replacement or maintenance solutions, including preparation of service quotations.

Provide effective technical problem-solving and troubleshooting support to address customer pump performance, operational and maintenance requirements.

Plan, coordinate and organize service and maintenance manpower to ensure preventive maintenance and service activities are carried out efficiently and on schedule.

Supervise and coordinate maintenance crews during site activities to ensure mechanical problems are resolved promptly, safely and effectively.

Perform hands-on mechanical servicing, troubleshooting, dismantling, inspection, repair and reassembly of pumps and related equipment when required.

Prepare and maintain accurate sales, service, site inspection, maintenance and technical reports.

Coordinate and conduct pre-job site visits, site assessments and work planning to ensure manpower, tools, spare parts and technical requirements are properly arranged before service activities.

Understand and manage commercial requirements, including payment terms and commercial practices applicable to contractors, distributors, end users and other customer segments.

Provide professional after-sales service and technical support to maintain customer satisfaction and develop long-term business relationships.

Follow up on quotations, tenders, service proposals and customer enquiries to achieve sales and service targets.

Identify opportunities for spare parts, repair, refurbishment, preventive maintenance and equipment replacement to support recurring service and sales revenue.

Ensure all service and sales activities are carried out in accordance with company procedures, safety requirements and customer requirements.

Perform any other duties and responsibilities as assigned by the Sales Manager or authorized person.

Job Requirements

Candidates must possess a Degree in Mechanical Engineering

Good computer skills with sound knowledge of Microsoft Office applications, including Excel, Word and PowerPoint.

Strong technical, interpersonal, communication, negotiation and presentation skills.

Good problem-solving and analytical skills, with the ability to provide effective technical support and troubleshooting.

Fast learner, disciplined, independent, proactive and result-oriented.

Willing to travel extensively to customer sites, project sites and service locations when required.

Possess a valid driving licence and own transportation.

Fresh graduates are encouraged to apply.

Candidates with experience in technical sales, engineering services, pumps, water/wastewater systems, mechanical equipment or related industries will have an added advantage.

Ability to understand technical drawings, equipment specifications and engineering requirements would be an advantage.

(Only short-listed candidates will be notified)

We established on 22nd March 2002. We specialize in supplying comprehensive range of pumps and services to various industries, this includes water and wastewater treatment systems, semiconductors facilities, petrol chemical plant, glove manufacturers, paper & pulp, water works etc. We have a team of technical capable staff and skilled technicians to provide after sales services. We pride ourselves in the quality of our products, competent and reliability in our works. We strive to deliver solutions by providing high quality products and services to fulfil customers’ requirements and needs by implementing ISO9001:2015 management system and applicable statutory and regulatory requirements.

We established on 22nd March 2002. We specialize in supplying comprehensive range of pumps and services to various industries, this includes water and wastewater treatment systems, semiconductors facilities, petrol chemical plant, glove manufacturers, paper & pulp, water works etc. We have a team of technical capable staff and skilled technicians to provide after sales services. We pride ourselves in the quality of our products, competent and reliability in our works. We strive to deliver solutions by providing high quality products and services to fulfil customers’ requirements and needs by implementing ISO9001:2015 management system and applicable statutory and regulatory requirements.

What can I earn as a Technical Sales Engineer