Service Support Engineer

Acquirax Holdings Sdn Bhd

Seberang Perai

On-site

MYR 72,000 - 110,000

Full time

2 days ago

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Benefits offered by this job

Annual Leave

EPF

SOCSO

EIS

Career development opportunities

Ongoing technical training

Work-life balance

Comprehensive health and safetyprovis

Regular performance review

Opportunities for professionaladvanc

Job summary

Acquirax Holdings Sdn Bhd is seeking a Field Service Engineer (Semiconductor) to perform on-site installation, maintenance and repair of E.O.L. equipment.

The role requires diagnosing issues, implementing durable fixes, and performing preventative maintenance to minimise downtime. The candidate should possess a Diploma/degree in Engineering and have strong technical knowledge, with the ability to explain complex concepts to non-technical clients.

Qualifications

Diploma or degree qualification in Engineering, Mechanical Engineering, Electrical Engineering, or a related field
Proven experience working as a Field Service Engineer (Semiconductor) or in a similar technical field support role
Strong technical knowledge and problem-solving skills for E.O.L. Semiconductor equipment
Excellent communication skills to explain technical information to non-technical clients
Strong organisational and time management abilities to manage multiple service calls
Valid driving licence and willingness to travel to client sites (Ipoh and Penang)
Physical capability to perform hands-on engineering work and lift equipment
Commitment to health and safety standards and compliance regulations
Customer service orientation with focus on delivering quality support
Preferred: Relevant technical certifications or specialised training in specific Semiconductor equipment types

Responsibilities

Conduct on-site installation, maintenance, and repair services for Semiconductor E.O.L. equipment
Diagnose technical issues and implement effective solutions to minimise downtime
Perform preventative maintenance checks and servicing per schedules and protocols
Document all work completed, including detailed service reports and maintenance records
Communicate technical findings and recommendations clearly to clients and internal teams
Respond promptly to emergency service calls and troubleshoot critical equipment failures
Maintain and manage field equipment and tools, ensuring they are in working order
Collaborate with the technical team to identify recurring issues and implement improvements
Provide technical guidance and support to clients on equipment operation and best practices
Travel to various client sites across the region as required

Education

Diploma/degree in Engineering or related field

Job description

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Diploma or degree qualification in Engineering, Mechanical Engineering, Electrical Engineering, or a related field

Proven experience working as a Field Service Engineer (Semiconductor) or in a similar technical field support role

Strong technical knowledge and problem-solving skills with the ability to diagnose and resolve complex issues on E.O.L. Semiconductor equipment

Excellent communication skills with the ability to explain technical information to non-technical clients

Strong organisational and time management abilities, with the capacity to manage multiple service calls

Valid driving licence and willingness to travel to client sites (Ipoh and Penang)

Physical capability to perform hands-on engineering work and lift equipment as required

Commitment to health and safety standards and adherence to compliance regulations

Customer service orientation with a focus on delivering quality support

Preferred: Relevant technical certifications or specialised training in specific Semiconductor equipment types

Requirement

Diploma or degree qualification in Engineering, Mechanical Engineering, Electrical Engineering, or a related field
Proven experience working as a Field Service Engineer (Semiconductor) or in a similar technical field support role
Strong technical knowledge and problem-solving skills with the ability to diagnose and resolve complex issues on E.O.L. Semiconductor equipment
Excellent communication skills with the ability to explain technical information to non-technical clients
Strong organisational and time management abilities, with the capacity to manage multiple service calls
Valid driving licence and willingness to travel to client sites (Ipoh and Penang)
Physical capability to perform hands-on engineering work and lift equipment as required
Commitment to health and safety standards and adherence to compliance regulations
Customer service orientation with a focus on delivering quality support
Preferred: Relevant technical certifications or specialised training in specific Semiconductor equipment types

Responsibility

Conduct on-site installation, maintenance, and repair services for Semiconductor E.O.L. equipment
Diagnose technical issues and implement effective solutions to minimise downtime
Perform preventative maintenance checks and servicing in accordance with established schedules and protocols
Document all work completed, including detailed service reports and maintenance records
Communicate technical findings and recommendations clearly to clients and internal teams
Respond promptly to emergency service calls and troubleshoot critical equipment failures
Maintain and manage field equipment and tools, ensuring they are in working order
Collaborate with the technical team to identify recurring issues and implement improvements
Provide technical guidance and support to clients on equipment operation and best practices
Travel to various client sites across the region as required