Service Engineer

Acquirax Holdings Sdn Bhd; Penang; On-site; MYR 78,000 - 112,000; Full time

Job description

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Diploma or degree qualification in Engineering, Mechanical Engineering, Electrical Engineering, or a related field

Proven experience working as a Field Service Engineer (Semiconductor) or in a similar technical field support role

Strong technical knowledge and problem-solving skills with the ability to diagnose and resolve complex issues on E.O.L. Semiconductor equipment

Excellent communication skills with the ability to explain technical information to non-technical clients

Strong organisational and time management abilities, with the capacity to manage multiple service calls

Valid driving licence and willingness to travel to client sites (Ipoh and Penang)

Physical capability to perform hands‑on engineering work and lift equipment as required

Commitment to health and safety standards and adherence to compliance regulations

Customer service orientation with a focus on delivering quality support

Preferred: Relevant technical certifications or specialised training in specific Semiconductor equipment types

Requirement

• Diploma or degree qualification in Engineering, Mechanical Engineering, Electrical Engineering, or a related field
• Proven experience working as a Field Service Engineer (Semiconductor) or in a similar technical field support role
• Strong technical knowledge and problem-solving skills with the ability to diagnose and resolve complex issues on E.O.L. Semiconductor equipment
• Excellent communication skills with the ability to explain technical information to non-technical clients
• Strong organisational and time management abilities, with the capacity to manage multiple service calls
• Valid driving licence and willingness to travel to client sites (Ipoh and Penang)
• Physical capability to perform hands‑on engineering work and lift equipment as required
• Commitment to health and safety standards and adherence to compliance regulations
• Customer service orientation with a focus on delivering quality support
• Preferred: Relevant technical certifications or specialised training in specific Semiconductor equipment types

Responsibility

• Conduct on-site installation, maintenance, and repair services for Semiconductor E.O.L. equipment
• Diagnose technical issues and implement effective solutions to minimise downtime
• Perform preventative maintenance checks and servicing in accordance with established schedules and protocols
• Document all work completed, including detailed service reports and maintenance records
• Communicate technical findings and recommendations clearly to clients and internal teams
• Respond promptly to emergency service calls and troubleshoot critical equipment failures
• Maintain and manage field equipment and tools, ensuring they are in working order
• Collaborate with the technical team to identify recurring issues and implement improvements
• Provide technical guidance and support to clients on equipment operation and best practices
• Travel to various client sites across the region as required

Benefits

• Annual Leave
• EPF
• SOCSO
• EIS
• Career development opportunities
• Ongoing technical training
• Chance to work with cutting edge engineering solutions
• Work-life balance
• Comprehensive health and safety provision
• Regular performance review
• Opportunities for professional advancement