Service Sales Engineer

JEBSEN & JESSEN MALAYSIA SDN. BHD.; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

JEBSEN & JESSEN MALAYSIA SDN. BHD. is seeking a Service Engineer to lead service sales for the assigned portfolio, including maintenance, spare parts, and refurbishment.

The role involves building strong customer relationships, coordinating with technicians, and handling technical and warranty matters to support growth and profitability. The candidate will identify new markets and stay updated on trends, while ensuring timely invoicing, reporting, and pipeline management to the Sales Manager.

Qualifications

• 3-5 years of experience in related field.
• Technical service experience is highly preferred.
• Good interpersonal skills and customer-facing experience.

Responsibilities

• Drive service sales through preventive maintenance, parts, repairs and refurbishment.
• Strengthen customer relationships via regular visits and timely updates.
• Coordinate service operations with technicians to ensure efficient job completion.
• Handle technical and warranty matters by coordinating with the service team.
• Monitor costs and resource utilization to maintain profitability.
• Identify new markets and participate in trade shows or events to promote offerings.
• Provide regular reports, forecasts and pipeline updates to Sales Manager.

Skills

Customer-facing

Technical service

Negotiation

Sales planning

Job description

The Service Engineer is responsible for service sales for the assigned portfolio or products which includes preventive maintenance services, parts and components, breakdown and repair, refurbishment, and other related services to achieve sales targets.

Job Responsibilities

Drive Sales & Secure Contracts
Implement sales strategies to achieve sales and order targets, promote service offerings (maintenance, spare parts, repairs, refurbishment), prepare quotations/tenders, and negotiate terms within the assigned authority limits.

Strengthen Customer Relationships
Maintain strong customer relationships through regular visits, provide timely updates, deliver product/application training when required, and support the team in ensuring timely invoicing and payment follow-ups.

Coordinate Service Operations with Technicians
Coordinate and schedule service jobs with the technician team, ensure proper job allocation, and follow up closely to ensure efficient and satisfactory job completion.

Handle Technical & Warranty Matters
Oversee technical issue resolution and warranty claims by coordinating with the technician team or delegating tasks to the service executive when necessary.

Monitor Cost & Resource Utilization
To ensure profitability and proper resource allocation in line with budget.

Market Development
Identify new markets and product applications, participate in trade shows/marketing events, and stay updated on market trends to recommend suitable products/services to customers.

Reporting
Ensure accurate and timely updates of sales activities in the system, manage assigned overseas sales offers when required, and provide regular performance reports, forecasts, and pipeline updates to the Sales Manager.

Job Qualifications

3-5 years of working experience in related field

Technical service experience is highly preferred

Good interpersonal skill as this is a customer-facing role

Chemicals & Plastics Manufacturing 11-50 employees

At Jebsen & Jessen Group, we believe in adding purpose to what we do with our customers, employees, communities and environment. Founded on the corporate values of Trust, Prudence, Entrepreneurship, Commitment and Partnership, we are a diversified industrial conglomerate for manufacturing, engineering, mining and distribution activities, with a global presence across over 15 countries. Our people drive our success. We offer growth opportunities, comprehensive rewards and a workplace designed to support your well-being and development. As an ACCA Global Approved Employer and a Great Place to Work certified organisation, we build an environment where you can build a rewarding career.

At Jebsen & Jessen Group, we believe in adding purpose to what we do with our customers, employees, communities and environment. Founded on the corporate values of Trust, Prudence, Entrepreneurship, Commitment and Partnership, we are a diversified industrial conglomerate for manufacturing, engineering, mining and distribution activities, with a global presence across over 15 countries. Our people drive our success. We offer growth opportunities, comprehensive rewards and a workplace designed to support your well-being and development. As an ACCA Global Approved Employer and a Great Place to Work certified organisation, we build an environment where you can build a rewarding career.