Service Operations Lead

Sime Darby Auto Bavaria Sdn Bhd - Auto Bavaria Retail; Selangor; On-site; MYR 48,000 - 72,000; Full time

Job summary

Sime Darby Auto Bavaria Sdn Bhd - Auto Bavaria Retail is seeking an accomplished professional to ensure WIP closure and timely invoicing, coordinating vehicle collection with payments settled. The role supports the branch’s Net Promoter Score initiatives and follows up on customer surveys.

You will assist in driving technical/recall campaigns, contacting customers supplied by the Principal and ensuring service events are completed according to guidelines.

Qualifications

• Diploma or Degree in Automotive Engineering or Mechanical Engineering or an equivalent combination of education and/or experience.

Responsibilities

• Ensure WIP is completed and invoiced within stipulated time and collect car on time with settlement of payment.
• Assist superior to achieve branch NPS above national average; compile customers for survey sampling.
• Engage and assist superior to drive and execute recalls and campaigns initiated by the Principal.
• Ensure customers provided by the Principal are contacted and attended to per guidelines.

Skills

Customer follow-up

NPS administration

Sales support

Education

Automotive Engineering Diploma

Job description

Sime Darby Auto Bavaria Sdn Bhd - Auto Bavaria Retail is seeking an accomplished professional to ensure WIP closure and timely invoicing, coordinating vehicle collection with payments settled. The role supports the branch’s Net Promoter Score initiatives and follows up on customer surveys.

You will assist in driving technical/recall campaigns, contacting customers supplied by the Principal and ensuring service events are completed according to guidelines.