Service Operations, Intern (Petaling Jaya & Johor Bahru)

KONE; Johor Bahru; On-site; MYR 8,900 - 17,000; Full time

Job summary

KONE Malaysia is offering a full-time Service Intern position based in Klang Valley. You will support the Service team in daily operations for elevators and escalators, gaining hands-on exposure to service coordination and operational support alongside technicians and supervisors.

This role suits students pursuing engineering/operations studies who want real business exposure, with training on safety standards and a structured internship delivering meaningful responsibilities beyond shadowing.

Qualifications

• Currently pursuing a Diploma in Engineering (Mechanical / Electrical / Facility Management or related fields).
• Available for full-time internship for 5–6 months (subject to school requirements).
• Good communication skills and a strong willingness to learn.

Responsibilities

• Support daily service operations and administrative tasks.
• Assist with tracking service jobs and maintenance schedules.
• Help prepare simple reports and data updates.
• Coordinate with the service team on job status and updates.
• Handle basic customer and internal service queries.
• Participate in continuous improvement activities.

Skills

Communication skills

Detail-oriented

Willingness to learn

Education

Diploma in Engineering

Job description

Location:

• Petaling Jaya, Selangor (Jan 2027- March 2027)
• Johor Bahru, Johor (Jan 2027 – March 2027)
  

Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

About the Role:

As a Service Intern, you will support KONE’s Service team in ensuring smooth daily operations for elevator and escalator services.
You will gain hands-on exposure to service coordination and operational support, working closely with technicians, supervisors, and the service office team.

This role is ideal for students who want real business exposure in engineering, operations, or technical services.

Key Responsibilities

• Support daily service operations and administrative tasks
• Assist the team in tracking service jobs, maintenance schedules, and reports
• Help prepare simple reports, data updates, and documentation
• Coordinate with the service team on job status, follow-ups, and updates
• Support basic customer and internal queries related to service operations
• Participate in continuous improvement activities as assigned by the team
• Learn KONE’s service processes, safety practices, and quality standards

Requirements

• Currently pursuing a Diploma in Engineering (Mechanical / Electrical/ Facility Management (open to related fields)
• Able to commit to full-time internship (minimum 5–6 months, subject to school requirement)
• Good communication skills and willingness to learn
• Detail-oriented and able to follow instructions
• Must be based in or able to commute within Klang Valley

What You Will Gain

• Hands-on experience in Service Operations within a multinational company
• Exposure to elevator & escalator service lifecycle
• Opportunity to work with experienced service professionals
• A structured internship with real responsibilities, not just shadowing
• Strong foundation for a future career in engineering or operations
• At KONE, safety comes first. You will be trained on KONE’s safety standards and expected to follow all safety guidelines during your internship.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

At KONE, we believe in fair and competitive pay that recognizes performance and supports employee engagement. Our approach covers a comprehensive total rewards package, including both financial and non-financial benefits. We are committed to fostering a culture of fairness, respect, equity, diversity, and inclusion.

Read more on https://kone.com/global/en/careers.html