Service & Operations Executive

Alliance Bank; Malaysia; On-site; MYR 30,000 - 60,000; Full time

Job summary

Alliance Bank in Malaysia is seeking a branch staff member to process and handle day-to-day transactions while upholding service quality aligned with the bank's objectives. The role includes acting as Chief Cashier/Relief Chief Cashier to manage cash holdings, balancing, SST loading, and daily transactions.

You will also support first-line resolution of inquiries and complaints and serve as relief in the absence of the Service & Operations Manager.

Qualifications

• Minimum Diploma qualification from a relevant field (banking, finance, etc).
• Experience in clerical, office administration, cash handling, sales or customer service.

Responsibilities

• Process and handle day-to-day branch transactions and ensure service quality.
• Serve as Chief Cashier/Relief Chief Cashier to manage cash holdings, balancing and SST loading.
• Assist with first-line resolution of inquiries and complaints.
• Relieve in absence of Service & Operations Manager (SOM).

Skills

Customer service

Communication skills

Time management

Education

Diploma

Job description

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Job Responsibilities:

Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the bank strategic objectives.Responsible as Chief Cashier/ Relief Chief Cashier in the branch to manage daily branch's cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions.Responsible for handling and supporting first line resolution of enquires and complaints.Responsible as relief in absent of Service & Operations Manager (SOM).

Job Requirements:

Customer Service OrientedGood Communication and interpersonal skillsExcellent time managementMinimum Diploma qualification from relevant field of study (banking, finance, etc)Relevant experience in clerical, office administrative, cash handling function, sales or customer service has context menu