Service & Operations Executive

Alliance Bank Malaysia Berhad; George Town; Presencial; MYR 36 000 - 60 000; Tempo integral

Resumo da oferta

Alliance Bank Malaysia Berhad is seeking a branch operations professional to handle daily transactions and ensure service quality in line with strategic objectives.

The role includes acting as Chief Cashier / Relief Chief Cashier, managing cash holdings, balancing, SST loading, and customer inquiries. Occasional relief in the absence of the Service & Operations Manager may be required.

Qualificações

• Experience in customer service, cash handling, or clerical roles.
• Good interpersonal skills and professional appearance.
• Proactive and able to manage multiple tasks in a busy branch.

Responsabilidades

• Process and handle day-to-day branch transactions while maintaining service quality.
• Serve as Chief Cashier/ Relief Chief Cashier managing cash, balancing, SST loading, and transactions.
• Assist with first-line resolution of enquiries and complaints.
• Relieve Service & Operations Manager (SOM) in their absence.

Conhecimentos

Customer Service

Communication skills

Time management

Formação académica

Diploma in Banking/Finance

Descrição da oferta de emprego

Job Responsibilities

• Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the bank strategic objectives.
• Responsible as Chief Cashier/ Relief Chief Cashier in the branch to manage daily branch's cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions.
• Responsible for handling and supporting first line resolution of enquires and complaints.
• Responsible as relief in absent of Service & Operations Manager (SOM).

Job Requirements

• Customer Service Oriented
• Good Communication and interpersonal skills
• Excellent time management
• Minimum Diploma qualification from relevant field of study (banking, finance, etc)
• Relevant experience in clerical, office administrative, cash handling function, sales or customer servicehas context menu