Service & Operations Executive

Alliance Bank Malaysia Berhad; Subang Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

Alliance Bank Malaysia Berhad in Malaysia is seeking a branch-level reliever to handle daily transactions while upholding service quality in line with the bank's strategic objectives. The role includes covering Relief SOM duties when the SOM is absent and performing Chief Cashier responsibilities such as cash holdings management, balancing, SST cash loading, and related operations.

The position also involves handling customer inquiries and complaints, providing first-line resolution and support,

Responsibilities

• Processing and handling day-to-day branch transactions while ensuring service quality standards are met in line with the Bank's strategic objectives.
• Responsible as Relief SOM roles in the absence of the Relief SOM.
• Performing Chief Cashier responsibilities, including managing the branch's cash holdings, balancing activities, SST cash loading, and cash-related operations.
• Handling customer enquiries and complaints and providing first-line resolution and support.

Job description

Processing and handling day-to-day branch transactions while ensuring service quality standards are met in line with the Bank's strategic objectives.

Responsible as Relief SOM roles _in the absence of the Relief SOM.

Performing Chief Cashier responsibilities, including managing the branch's cash holdings, balancing activities, SST cash loading, and cash-related operations._ Handling customer enquiries and complaints and providing first-line resolution and support.

Supporting the SOM in drivi...