Executive, Operations & Customer Service

5G-Starlink Pte.; Malacca City; On-site; MYR 30,000 - 54,000; Full time

Job summary

5G-Starlink Pte. in Malaysia seeks an Executive, Operations & Customer Service to support branch operations and customer interactions. You will handle deposits, withdrawals, remittances and other products, balance cash at day end, and help ensure regulatory compliance.

The role requires attention to detail, a strong service mindset, and ability to maintain confidentiality while interacting with customers. Training and teamwork are emphasized.

Qualifications

• Fresh graduates or candidates with relevant work experience are welcome to apply.
• Related working experience in financial institution or related field.
• Possess customer interaction / cash handling / transaction processing / sales experience.

Responsibilities

• Carry out Branch RCSA through sample checking and effective rectification as applicable.
• Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner.
• Over-ride transactions as per Bank defined transaction limits.
• Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier).
• Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation.
• Observe and comply with the Banks Code of Conduct & Ethics.
• Maintain confidentiality of customers and Banks information in a responsible manner.
• Keep a clean, organized work area and maintain a professional appearance.
• Attend all trainings as applicable including e-learning/Workday.
• Filing of reports.
• Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc
• Carry out other duties as assigned periodically.

Skills

Banking knowledge

Integrity

Communication skills

Cross selling

Job description

Executive, Operations & Customer Service

About the job Executive, Operations & Customer Service

Operations

• Carry out Branch RCSA through sample checking and effective rectification as applicable;
• Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
• Over-ride transactions as per Bank defined transaction limits;
• Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);
• Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;
• Observe and comply with the Banks Code of Conduct & Ethics;

Other Responsibilities

• Maintain confidentiality of customers and Banks information in a responsible manner;
• Keep a clean, organized work area and maintain a professional appearance;
• Attend all trainings as applicable including e-learning/Workday;
• Filing of reports;.
• Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;
• Carry out other duties as assigned periodically.

RequirementsEducation/Qualification

• Fresh graduates or candidates with relevant work experience are welcome to apply

Experience

• Related working experience in financial institution or related field
• Possess customer interaction / cash handling / transaction processing / sales experience

Special Skills

• Basic banking knowledge
• High level of integrity and accountability
• Excellent service mindset and communication skills and cross selling skills