Service Manager – Critical Power & Data Centre Solutions

Delta Electronics Southeast Asia & Oceania; Petaling Jaya; On-site; MYR 120,000 - 190,000; Full time

Job summary

Delta Electronics Solutions in Malaysia (Petaling Jaya) seeks a Service Manager to lead and strengthen after-sales service operations nationwide, supporting mission-critical infrastructure and growing energy solutions across the country.

You will oversee preventive and corrective maintenance, field service teams, contract renewals and performance metrics, while collaborating with engineering, project, and sales to improve delivery, customer satisfaction and business growth.

Qualifications

• Bachelor's degree in Electrical, Electronics, Mechanical Engineering or related discipline.
• At least 8 years of relevant experience in service, maintenance, project delivery or technical support.
• Minimum 3 years of experience leading service or technical teams.
• Strong exposure to critical power systems, UPS, rectifiers, inverters, power distribution or electrical infrastructure.

Responsibilities

• Lead nationwide service operations across Kuala Lumpur and Johor Bahru.
• Oversee preventive and corrective maintenance, troubleshooting, commissioning support and emergency service response.
• Manage field service teams, workforce deployment, service quality and contractual SLAs.
• Drive customer relationships, technical escalations and service contract renewals.
• Own service business performance, including revenue, gross margin, OPEX, forecasting and P&L.
• Oversee spare parts planning, warranty claims and RMA processes.
• Collaborate with engineering, project, sales and regional technical teams to improve service delivery and business growth.

Skills

Leadership

Customer-facing

Service management

Commercial management

Stakeholder management

Education

Bachelor's Degree in Electrical, Electronics or Mechanical Engineering

Job description

Delta Electronics Solutions | Malaysia (Petaling Jaya)

Delta Electronics Solutions is looking for a Service Manager to lead and strengthen our after-sales service operations across Malaysia, supporting mission-critical infrastructure and the growing demand for reliable, sustainable energy solutions.

This is an opportunity to combine technical expertise, operational leadership and commercial ownership in a rapidly evolving infrastructure landscape.

What You'll Be Responsible For

• Lead nationwide service operations across Kuala Lumpur and Johor Bahru.
• Oversee preventive and corrective maintenance, troubleshooting, commissioning support and emergency service response.
• Manage field service teams, workforce deployment, service quality and contractual SLAs.
• Drive customer relationships, technical escalations and service contract renewals.
• Own service business performance, including revenue, gross margin, OPEX, forecasting and P&L.
• Oversee spare parts planning, warranty claims and RMA processes.
• Collaborate with engineering, project, sales and regional technical teams to improve service delivery and business growth.

What We're Looking For

• Bachelor's Degree in Electrical, Electronics, Mechanical Engineering or a related discipline.
• At least 8 years of relevant experience in service, maintenance, project delivery or technical support.
• Minimum 3 years of experience leading service or technical teams.
• Strong exposure to critical power systems, UPS, rectifiers, inverters, power distribution or electrical infrastructure.
• Experience in data centres, telecom power, industrial infrastructure or energy solutions.
• Demonstrated customer-facing, service contract and commercial management capabilities.

Technical Experience That Will Set You Apart

We are particularly interested in professionals with exposure to:

• UPS and critical power infrastructure.
• PTU, MV/LV/HVDC electrical systems.
• Liquid cooling and CDU deployment.
• Hyperscale, colocation and enterprise data centres.
• DC power, hybrid power and renewable energy solutions.
• Solar, wind, rectifier, inverter and cooling systems.

Experience developing technical proposals, business cases, ROI/TCO assessments, and managing project execution and after-sales support will be an advantage.

We welcome candidates from adjacent industries, particularly telecom power, electrical infrastructure, industrial automation and energy management, with strong transferable service management capabilities.

Why Join Delta Electronics Solutions?

• Lead service operations supporting critical infrastructure.
• Work with advanced power, cooling and energy management solutions.
• Take ownership of service business performance and customer relationships.
• Contribute to the development of a growing service organisation.

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