Service Manager: Critical Power & Data Center Solutions

Delta Electronics Southeast Asia & Oceania; Petaling Jaya; On-site; MYR 120,000 - 190,000; Full time

Job summary

Delta Electronics Solutions in Malaysia (Petaling Jaya) seeks a Service Manager to lead and strengthen after-sales service operations nationwide, supporting mission-critical infrastructure and growing energy solutions across the country.

You will oversee preventive and corrective maintenance, field service teams, contract renewals and performance metrics, while collaborating with engineering, project, and sales to improve delivery, customer satisfaction and business growth.

Qualifications

• Bachelor's degree in Electrical, Electronics, Mechanical Engineering or related discipline.
• At least 8 years of relevant experience in service, maintenance, project delivery or technical support.
• Minimum 3 years of experience leading service or technical teams.
• Strong exposure to critical power systems, UPS, rectifiers, inverters, power distribution or electrical infrastructure.

Responsibilities

• Lead nationwide service operations across Kuala Lumpur and Johor Bahru.
• Oversee preventive and corrective maintenance, troubleshooting, commissioning support and emergency service response.
• Manage field service teams, workforce deployment, service quality and contractual SLAs.
• Drive customer relationships, technical escalations and service contract renewals.
• Own service business performance, including revenue, gross margin, OPEX, forecasting and P&L.
• Oversee spare parts planning, warranty claims and RMA processes.
• Collaborate with engineering, project, sales and regional technical teams to improve service delivery and business growth.

Skills

Leadership

Customer-facing

Service management

Commercial management

Stakeholder management

Education

Bachelor's Degree in Electrical, Electronics or Mechanical Engineering

Job description

Delta Electronics Solutions in Malaysia (Petaling Jaya) seeks a Service Manager to lead and strengthen after-sales service operations nationwide, supporting mission-critical infrastructure and growing energy solutions across the country.

You will oversee preventive and corrective maintenance, field service teams, contract renewals and performance metrics, while collaborating with engineering, project, and sales to improve delivery, customer satisfaction and business growth.