Service Manager

Ingersoll Rand Compressor Systems & Services; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

Ingersoll Rand Compressor Systems & Services, based at Shah Alam, Malaysia, seeks an experienced professional to lead aftermarket service operations. The incumbent will report to the Senior Service Manager, Malaysia & Brunnei, and will drive service contracts, parts sales, and maintenance programs to enhance profitability and customer satisfaction.

The role requires a mechanical or electrical engineering degree and 5–7 years in aftermarket/service, with management experience and knowledge of

Qualifications

• Bachelor’s degree in Mechanical or Electrical Engineering or equivalent.
• 5–7 years of experience in aftermarket business and/or service role.
• Management experience in aftermarket service operations.
• Experience in rotating equipment, specifically air compressors, is an advantage.
• Team player.

Responsibilities

• Grow services revenues through service contracts, parts sales, and general maintenance servicing.
• Lead, motivate and inspire the field service operations team to work towards total customer satisfaction and company’s objective.
• Develop and implement pro-active products, marketing & services strategies, programs and promotions to grow Services business and profitability.
• Ensure work process comply ESH policies and act as management representative for ESH Committee.
• Develop and continually improve technical skill of the service team.
• Work closely with supply management, sales, engineering and other functions in the team / company to implement solutionizing and optimize support to customers.

Skills

Leadership

Team player

Aftermarket service experience

Education

Bachelor's degree in Mechanical or Electrical Engineering

Job description

Selected incumbent will report to Senior Service Manager, Malaysia & Brunnei and be based at Shah Alam, Malaysia.

Responsibilities

• Grow services revenues through service contracts, parts sales, and general maintenance servicing.


• Lead, motivate and inspire the field service operations team to work towards total customer satisfaction and company’s objective.


• Develop and implement pro-active products, marketing & services strategies, programs and promotions to grow Services business and profitability.


• Ensure work process comply ESH policies and act as management representative for ESH Committee.


• Develop and continually improve technical skill of the service team.


• Work closely with supply management, sales, engineering and other functions in the team / company to implement solutionizing and optimize support to customers.

Requirements

• Bachelor’s Degree in Mechanical Engineering / Electrical Engineering or equivalent


• At least 5-7 years of experience in aftermarket business and/or service role


• Management experience in aftermarket service operations


• Experience in rotating equipment, specifically air compressors, is an advantage


• Team player