Service Operations Leader, Aftermarket Growth

Ingersoll Rand Compressor Systems & Services; Shah Alam; Vor Ort; MYR 120.000 - 180.000; Vollzeit

Zusammenfassung

Ingersoll Rand Compressor Systems & Services, based at Shah Alam, Malaysia, seeks an experienced professional to lead aftermarket service operations. The incumbent will report to the Senior Service Manager, Malaysia & Brunnei, and will drive service contracts, parts sales, and maintenance programs to enhance profitability and customer satisfaction.

The role requires a mechanical or electrical engineering degree and 5–7 years in aftermarket/service, with management experience and knowledge of

Qualifikationen

• Bachelor’s degree in Mechanical or Electrical Engineering or equivalent.
• 5–7 years of experience in aftermarket business and/or service role.
• Management experience in aftermarket service operations.
• Experience in rotating equipment, specifically air compressors, is an advantage.
• Team player.

Aufgaben

• Grow services revenues through service contracts, parts sales, and general maintenance servicing.
• Lead, motivate and inspire the field service operations team to work towards total customer satisfaction and company’s objective.
• Develop and implement pro-active products, marketing & services strategies, programs and promotions to grow Services business and profitability.
• Ensure work process comply ESH policies and act as management representative for ESH Committee.
• Develop and continually improve technical skill of the service team.
• Work closely with supply management, sales, engineering and other functions in the team / company to implement solutionizing and optimize support to customers.

Kenntnisse

Leadership

Team player

Aftermarket service experience

Ausbildung

Bachelor's degree in Mechanical or Electrical Engineering

Jobbeschreibung

Ingersoll Rand Compressor Systems & Services, based at Shah Alam, Malaysia, seeks an experienced professional to lead aftermarket service operations. The incumbent will report to the Senior Service Manager, Malaysia & Brunnei, and will drive service contracts, parts sales, and maintenance programs to enhance profitability and customer satisfaction.

The role requires a mechanical or electrical engineering degree and 5–7 years in aftermarket/service, with management experience and knowledge of