Service Manager

Ingersoll Rand Compressor Systems & Services; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

Ingersoll Rand Compressor Systems & Services in Shah Alam, Malaysia is seeking a Service Operations Manager to lead the field service team and drive service revenue growth. You will develop and implement proactive service strategies, ensuring compliance with ESH policies and collaborating across functions to optimize customer support.

The role requires 5–7 years in aftermarket/service, plus a bachelor’s degree in mechanical or electrical engineering and proven management experience.

Qualifications

• Bachelor’s Degree in Mechanical or Electrical Engineering or equivalent.
• 5–7 years in aftermarket service or related role.
• Management experience in aftermarket service operations.
• Experience with rotating equipment, especially air compressors, is an advantage.
• Team player and strong collaboration skills.

Responsibilities

• Grow service revenues through contracts, parts sales, and maintenance servicing.
• Lead, motivate and inspire the field service operations team toward total customer satisfaction and company objectives.
• Develop and implement proactive product, marketing and service strategies to grow Services business and profitability.
• Ensure work processes comply with ESH policies and act as management representative for the ESH Committee.
• Develop and continually improve technical skills of the service team.
• Collaborate with supply management, sales, engineering and other functions to optimize customer support.

Skills

Team leadership

People management

Education

Bachelor’s Degree in Mechanical or Electrical Engineering

Job description

Selected incumbent will report to Senior Service Manager, Malaysia & Brunnei and be based at Shah Alam, Malaysia.

Responsibilities

• Grow services revenues through service contracts, parts sales, and general maintenance servicing.
• Lead, motivate and inspire the field service operations team to work towards total customer satisfaction and company’s objective.
• Develop and implement pro-active products, marketing & services strategies, programs and promotions to grow Services business and profitability.
• Ensure work process comply ESH policies and act as management representative for ESH Committee.
• Develop and continually improve technical skill of the service team.
• Work closely with supply management, sales, engineering and other functions in the team / company to implement solutionizing and optimize support to customers.

Requirements

• Bachelor’s Degree in Mechanical Engineering / Electrical Engineering or equivalent
• At least 5-7 years of experience in aftermarket business and/or service role
• Management experience in aftermarket service operations
• Experience in rotating equipment, specifically air compressors, is an advantage
• Team player