Service Technician

GEA Systems North America; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

GEA Systems North America seeks a Service Engineer to support service sales and coordinate projects in Malaysia. The role covers installation, commissioning, and post-sales coordination for industrial refrigeration systems.

You will travel across Malaysia, provide technical guidance, and collaborate with internal teams and customers to ensure site success. The candidate should hold a Refrigeration/Electrical/Mechanical diploma or certificate, be comfortable traveling, and possess strong MS

Qualifications

• Diploma/Certificate in Refrigeration/Electrical/Mechanical Engineering or equivalent.
• Open for fresh graduates.
• Good oral and written Bahasa Malaysia and English.

Responsibilities

• Provide service sales support and project execution.
• Coordinate warranty claims and customer technical support.
• Travel throughout Malaysia for field service and commissioning.
• Oversee installation, commissioning, and handover of compressors.
• Prepare technical manuals and training for operators.

Skills

Communication

Teamwork

Problem solving

Microsoft Office

Education

Diploma/Certificate in Refrigeration/Electrical/Mechanical Engineering

Tools

MS Office

Job description

Responsibilities / Tasks

• This role reports to the Director Service in Malaysia.
• Technical Handling of Product Group- (Grasso) Industrial Refrigeration (Ammonia):
• Provide Service Sales Support and Project execution
• Provide customer technical support and coordinate warranty claims
• Provide Internal technical consulting for sales and other team members
• Necessity to travel throughout Malaysia
• Service Sales Support and Project execution
• Technical support: understand customer requirements and provide technical sales support
• Oversee overhauling of Screw and Reciprocating compressors
• Oversee installation and commissioning of new compressors
• Take over service projects and field services execution upon confirmation
• Meet customer for technical discussion and service projects / field service execution
• Project Supervising and coordinate to the sub-contractor
• Troubleshooting the control system / Mechanical / Electrical
• Manage service projects within the stipulated budget
• Preparation for Instruction Manuals and Training of Operational / Maintenance Personnel.
• Ensure safety adherence of all colleagues and contractors involved in the site works
• Equipment/plant commissioning and operator training
• Post-sales coordination
• Prepare weekly timesheets and service/commissioning reports

Your Profile / Qualifications

• Diploma/Certificate holder in Refrigeration/Electrical/Mechanical Engineering or equivalent
• Open for fresh graduates
• Process knowledge in industrial refrigeration sector will be an advantage
• Good oral, written and presentation skills in Bahasa Malaysia and English language are essential
• Good computer skills with sound knowledge of Microsoft Office
• Proactive, Independent, highly motivated and open-minded
• Team player with strong interpersonal skills
• Able to communicate/deal professionally with both internal and external clients.
• Good oral, written and presentation skills would be desirable.
• Able to travel occasionally for short duration of 5-6 days per month throughout Malaysia
• Those with more experience will be considered for a Service Engineer

At GEA, we design work to promote sustainable performance, balancing business outcomes with employee wellbeing through clear expectations, collaboration, development opportunities and healthy ways of working.