DEALER MANAGER (KUCHING)

Dai Lieng Machinery Sdn Bhd; Kuching; On-site; MYR 120,000 - 170,000; Full time

Job summary

Dai Lieng Machinery Sdn Bhd in Malaysia is seeking an Operations Supervisor to drive safety, customer service, and profitability across our heavy equipment and power systems portfolio. You will lead safety initiatives, review KPIs, control costs, oversee service workflows, train staff, and ensure on-time invoicing after job completion, while promoting sustainability and diversity within the organisation.

The role requires strong leadership in planning and regular communication with management

Responsibilities

• Lead safety initiatives and ensure zero accidents.
• Achieve CSI targets through regular customer visits and prompt responses to enquiries.
• Drive sales activities to meet parts and service targets and secure new business.
• Monitor KPI performance and identify training needs.
• Control operational expenses and monitor WIP to maintain open job orders.

Job description

1.Ensure compliance with Dealer Operating Standards (DOS), including Safety, Health, Environment, and Quality (SHEQ). Lead all safety initiatives and ensure zero accidents.

2.Ensure effective customer service and achieve CSI targets through regular customer visits, prompt response to customer enquiries, and timely resolution of customer complaints.

3.Lead sales activities to achieve parts and service sales targets. Engage the sales team in the sales process, monitor the sales pipeline, and effectively secure new business.

4.Ensure the dealership consistently operates profitably and achieves targets set by the company and principal.

5.Review KPIs and monitor staff performance. Identify competency gaps and propose appropriate training and development programmes.

6.Effectively control operational expenses.

7.Analyse performance results and implement immediate corrective actions to improve areas of poor performance.

8.Monitor quality, efficiency, and business risks to ensure effective credit control and implement corrective actions where necessary.

9.Closely monitor and control business performance against established KPI targets.

10.Drive sustainability initiatives and promote diversity within the organisation.

11.Ensure systems and processes are implemented in accordance with the company's operational standards.

12.Provide leadership and guidance in operational planning to align with strategic objectives and annual business targets.

13.Ensure employee engagement activities such as one-to-one touchpoints, hazard walks, safety toolbox briefings, and internal meetings are conducted regularly. Maintain proper meeting minutes and follow up on action items for continuous improvement.

14.Provide management support in handling employee misconduct and disciplinary matters, where applicable.

15.Prepare and present business reports as required by Management and the principal from time to time.

16.Monitor and supervise Work in Progress (WIP) to ensure open job orders are maintained at the targeted level.

17.Provide transparent performance feedback to employees and drive action plans to achieve performance targets.

18.Guide and lead Service Advisors to ensure work order invoices are generated immediately upon job completion.

19.Evaluate the profitability and operational performance of all service support sites and implement improvements where necessary.

We are a local company establishing business in marketing & sales, repair & maintenance, after sale service and support of renowned brands in heavy equipment and machinery for forestry, agriculture/plantation, quarry, construction, marine and industrial prime and standby electric power generating set, Mid and heavy range of trucks and trailers for on and off highway transportation. In line with our expansion program, we are inviting suitable candidate to fill in the above position.

We are a local company establishing business in marketing & sales, repair & maintenance, after sale service and support of renowned brands in heavy equipment and machinery for forestry, agriculture/plantation, quarry, construction, marine and industrial prime and standby electric power generating set, Mid and heavy range of trucks and trailers for on and off highway transportation. In line with our expansion program, we are inviting suitable candidate to fill in the above position.