Service Excellence & Operations Transformation Lead

Lenovo; Selangor; On-site; MYR 120,000 - 190,000; Full time

Job summary

Lenovo in Malaysia is seeking a Service Excellence Manager to ensure services meet SLA commitments while driving transformations across service operations. The role covers service parts, warehouse operations, logistics, refurbishment, and returns, ensuring field service teams perform repairs on time and within budget.

You will lead optimization initiatives, redesigning warehouse and logistics models to improve efficiency, reliability, and cost performance, working with multiple service partners

Qualifications

• Bachelor’s degree in Business, Engineering, Operations, or a related discipline.
• 5–8+ years of experience in service operations, field service support, service parts operations, logistics, or after‑sales environments.
• Proven regional experience managing service parts operations end to end, including warehouses, logistics, and refurbishment.
• Experience working closely with field service providers to ensure repairs are completed within SLA.
• Experience operating in SLA‑driven service environments with multiple service partners.

Responsibilities

• Own end-to-end service performance and SLA delivery across regions.
• Coordinate field service partners to ensure timely repairs within SLA.
• Manage faulty parts return, refurbishment, and disposition per policy.
• Lead operational transformation of warehouse, logistics, and service execution models.

Education

Bachelor’s degree in Business, Engineering, Operations, or a related discipline

Job description

Lenovo in Malaysia is seeking a Service Excellence Manager to ensure services meet SLA commitments while driving transformations across service operations. The role covers service parts, warehouse operations, logistics, refurbishment, and returns, ensuring field service teams perform repairs on time and within budget.

You will lead optimization initiatives, redesigning warehouse and logistics models to improve efficiency, reliability, and cost performance, working with multiple service partners