Senior Manager, Customer Excellence & Operations Transformation

Johnson & Johnson Sdn. Bhd.; Selangor; On-site; MYR 180,000 - 280,000; Full time

Job summary

Johnson & Johnson Sdn. Bhd. is recruiting a Senior Manager Deliver Excellence to provide strategic oversight for the Customer Service hub transformation and operations.

The role collaborates with clusters and tech teams to shape the hub's footprint and optimize current processes using lean and operational excellence tools. The individual will drive capability, monitor performance metrics, and ensure compliance across processes.

Qualifications

• Bachelor’s degree in project management, engineering, business, finance, operations management, or supply chain.
• 8–10 years of experience in Supply Chain, Strategic Operations or Project Management.
• Strong leadership, influencing, and interpersonal skills.
• Ability to communicate clearly and concisely across all levels of the company in English.
• Knowledge of quality/compliance, supply chain, operations, and logistics.

Responsibilities

• Provide strategic direction and oversight for the CS hub transformation and operations.
• Frame a scale-up strategy for the hub and partner with clusters and technology teams to develop future footprint.
• Develop capability and operational excellence; monitor team efficiency and performance metrics.
• Oversee workforce management, training quality, and talent development; maintain collaboration across functions.

Skills

Leadership

Cross-functional collaboration

English communication

MS Office

SAP

J&J Customer Connect

People leadership

Decision making

Education

Bachelor's degree in project management or related field

Tools

SAP

J&J Customer Connect

Job description

Johnson & Johnson Sdn. Bhd. is recruiting a Senior Manager Deliver Excellence to provide strategic oversight for the Customer Service hub transformation and operations.

The role collaborates with clusters and tech teams to shape the hub's footprint and optimize current processes using lean and operational excellence tools. The individual will drive capability, monitor performance metrics, and ensure compliance across processes.