Service Engineer (Single-phase UPS)

Eaton; Subang Jaya; On-site; MYR 66,960 - 100,440; Full time

Job summary

Eaton is seeking an RMA specialist to lead repair and return processes for UPS, PDUs and batteries in Malaysia. You will manage end-to-end RMA workflows, troubleshoot faults, and coordinate with ASP and factory teams for repairs, while maintaining quality and documentation.

The role requires hands-on testing, on-call support, and strong collaboration with customers and cross-functional teams to ensure reliable delivery and customer satisfaction.

Qualifications

• Engineering degree or diploma in Electrical/Electronics/Mechatronics.
• 1-3 years experience with electrical equipment such as UPS, batteries, PDUs.
• Proficient at reading electrical/electronic diagrams and troubleshooting.
• Strong English communication and documentation skills.

Responsibilities

• Lead RMA operations for UPS, PDUs and batteries, ensuring timely processing and quality assurance.
• Manage end-to-end RMA processes: receiving, logging, tracking, and dispatching returns.
• Coordinate with ASP on cases and technical issues; provide on-call support when needed.
• Inspect, test, diagnose returned equipment and identify faults; support repairs as required.
• Maintain documentation: RCA, resolution status, and closure reports; ensure timely turnover.

Skills

Electrical Engineering

Electronics

Mechatronics

Troubleshooting

Customer communication

Education

Engineering degree or Diploma (Electrical/Electronics/Mechatronics)

Tools

Multimeters

Clamp meters

Scope meters

Insulation meters

Resistance meters

Job description

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.

What You’ll Do

• Leads RMA operations for equipment such as UPS, PDUs and batteries, and ensuring timely processing, proper troubleshooting, coordinated repairs if required, and quality assurance to deliver dependable customer support and system reliability
• Manage end-to-end RMA processes, including receiving, logging, tracking, and dispatching returned equipment back to ASP warehouse
• Work closely with ASP on managing RMA cases and technical issues
• Receive, inspect, test, and diagnose returned equipment and parts to identify faults
• Perform initial inspection, testing, and fault diagnosis of returned equipment with ASP.
• Coordinate with ASP to carry out basic repair and replacement or with factory team for advanced repairs when necessary.
• Ensure all repaired or replacement units are fully functional, tested, and meet quality standards before deployment.
• Maintain proper documentation of RMA cases, including RCA, resolution status and closure reports.
• Monitor turnaround time and ensure timely processing of all RMA items.
• Proactively manage and maintain optimal spare parts inventory levels for related products.
• Ensure proper storage, handling, and maintenance (including recharging, if applicable) of UPS buffer stocks in the warehouse.
• Be available for on-call support and assist in field support activities outside regular working hours when required, including installation, startup, replacement, and troubleshooting of the related equipment.
• Able to effectively communicate, engage, and coordinate with customers, distributors, contractors, ASP, and cross-functional teams to perform tasks (such as installation, startup, replacement, preventive maintenance), meet job requirements, and ensure successful and timely completion.
• Provide technical support of related products to customers, distributors and ASP.
• Capable of handling ad-hoc tasks on short notice to support customers, distributors, ASP and related parties.
• Ensure compliance with company procedures, safety standards, and quality requirements.
• Maintaining personal and company work tooling, ensuring 100% availability.
• To be committed & responsible for Quality Management System:
• Implement the process approach and risk-based thinking.
• Provide the necessary support to fully implement and sustain the QMS.
• Communicating to the organization the importance of conforming to QMS requirements.
• Ensuring the QMS meets its goals.
• Engage, direct, and support individuals contributing to the QMS.
• Create a culture of continuous improvement.

Qualifications

• Electrical, Electronics, Mechatronic or similar Engineering degree or Diploma.
• 1-3 years experience in the area of electrical equipment such as UPS, batteries (VRLA, SLA, Lithium, etc.) and PDUs.
• Ability to assemble, evaluate, test, and maintain electrical or electronic wiring, equipment, and appliances.
• Reads and interpret electrical or electronics diagrams of equipment such as UPS, PDUs, etc.
• Troubleshoot system failure or errors and defining a work plan to rectify or repair.
• Operate with confidence electrical instrumentations which are multimeters, clamp meters, scope meters, insulation meters and resistance meters.
• Possesses knowledge of battery systems and the operational philosophy of single-phase UPS systems.
• Strong written and verbal proficiency in English.
• Quick learner.
• Self-motivated.
• Able to work independently and as part of a team.
• Ability to conformably converse with customers and colleagues in a professional environment.
• A keen focus on safety and a demonstrated record of implementing safety best practices.

At Eaton, we don’t just want to offer you a job, but a journey and experience. Our goal is to give you the space to find that sweet spot where your passion meets purpose.