Service Engineer, PD

Eaton; Subang Jaya; On-site; MYR 78,120 - 111,600; Full time

Job summary

Eaton is seeking a Service Engineer in Malaysia to provide after-sales technical support across transformer, RMU, ACB and related equipment. The role includes installation, commissioning, preventive maintenance and troubleshooting, with a focus on delivering high-quality service and customer satisfaction.

The candidate will work with cross-functional teams, maintain documentation, and participate in on-the-job training for customers and dealers as required.

Qualifications

• Bachelor’s degree in Electrical Engineering
• Minimum 3 years of field experience in service or testing
• Understanding of Eaton’s capabilities and selling techniques
• Knowledge of products, markets, channels and applications
• Excellent interpersonal and communication skills

Responsibilities

• Provide after-sales technical and services support, including installation, testing, commissioning, repair and maintenance
• Maintain records and communicate with design management and specialists to resolve problems
• Act as single point of contact for service contracts and drive additional sales in those contracts
• Ensure timely, professional responses to technical service inquiries and support customers on equipment startup and operation
• Collaborate with engineering, sales and product teams to improve service quality and processes

Skills

Interpersonal communication

Education

Bachelor’s degree in Electrical Engineering

Job description

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.

What You’ll Do

• Service Engineer is responsible for providing the company's after-sales technical and services supports. Provide technical advices, recommend scheduled overhauls, life cycle parts replacement. Assist in product roll-out and start-up, maintain current equipment and resolve faults as required. Ensure 24x7 standby services through a rotational duty schedule. May provide supports in a pre-sale through post-sale capacity. Product include but not limtied to transformer, medium voltage switchgear, Ring-Main-Unit (RMU), Air-Circuit-Breaker (ACB)
• Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
• Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
• Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
• Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
• Responsible for timely, professional, accurate and service oriented response to all technical service enquires
• Identify and isolates equipment start-up malfunctions and takes corrective action
• On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities
• Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
• Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally
• Analyse and provide advice for customers’ existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally
• Analyse complex engineering problems and offer effective resolutions
• Interact with all engineering disciplines, project engineer and clients
• Collaborate with cross functional teams within Engineering, Sales, and Product
• To be committed & responsible for Quality Management System:
• Implement the process approach and risk-based thinking
• Provide the necessary support to fully implement and sustain the QMS
• Communicating to the organization the importance of conforming to QMS requirements
• Ensuring the QMS meets its goals
• Engage, direct, and support individuals contributing to the QMS
• Create a culture of continuous improvement

Qualifications

• Bachelor’s degree in Electrical Engineering
• Minimum 3 years of field experience in service or testing
• Understanding of selling techniques and Eaton’s capabilities
• Possess knowledge of products, markets channels and associated applications
• Excellent interpersonal and communication skills

At Eaton, we don’t just want to offer you a job, but a journey and experience. Our goal is to give you the space to find that sweet spot where your passion meets purpose.