Service Engineer (Services & Calibration)

Arkoweight (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Arkoweight (M) Sdn Bhd in Malaysia is seeking a highly skilled Calibration and Service Engineer responsible for installation, calibration, repair and maintenance of weighing scales across industries.

The ideal candidate holds a diploma in Electrical/Mechatronic/Mechanical Engineering, has at least 2 years of engineering experience, knowledge of ISO17025, and proficiency in CAD tools and PLCs. Will provide customer-focused service and detailed documentation.

Qualifications

• Diploma in Electrical, Mechatronic, Mechanical Engineering.
• 2+ years in engineering, preferably on-site calibration in ISO17025 environment.
• Solid knowledge of ISO17025 standard and calibration concepts.
• Strong understanding of mathematical and electrical measuring terms.
• Proficient in Microsoft Office (Word/Excel) and CAD tools (AutoCAD/SolidWorks).
• Experience with PLC communication and weighing equipment is an advantage.

Responsibilities

• Perform calibration of weighing equipment to meet ISO standards.
• Use calibration weights and techniques to verify accuracy.
• Prepare calibration certificates and detailed reports.
• Troubleshoot scale inaccuracies and ensure regulatory compliance.
• Install and set up various weighing systems and equipment.
• Conduct initial testing and handover to clients.
• Perform preventative maintenance and timely repairs.
• Provide excellent customer service and educate clients on use and maintenance.
• Maintain service records, calibration logs, and inspection reports.
• Ensure compliance with health, safety, and quality standards.

Skills

Calibration

ISO17025

Electrical engineering

PLC communication

Attention to detail

Education

Diploma in Electrical/Mechatronic/Mechanical Engineering

Tools

AutoCAD

Solidworks

Microsoft Excel

Job description

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Arkoweight seeking a highly skilled and detail-oriented Calibration and Service Engineer to join our team. The ideal candidate will be responsible for the installation, calibration, repair, and maintenance of various types of weighing scales used across different industries. This role requires technical proficiency, an understanding of calibration standards, and a customer-centric approach to ensuring the accuracy and performance of weighing equipment.

Qualifications & experience

Minimum Diploma in Electrical, Mechatronic, Mechanical Engineering

Must have at least 2 years of working experience in engineering background, prefer in on-site calibration field that comply with ISO17025 standard

Must have good knowledge in ISO17025 standard

Must have good knowledge in Mathematic, electrical measuring terms

Must have good knowledge in Microsoft Office software (Word & "Excel") & CAD tools (AutoCAD & Solidworks)

Must have good knowledge in PLC communication

Experience in using, servicing or calibrating weighing balances, weighing scale, load cell system is an advantage.

Key Responsibilities

Calibration & Testing

Perform calibration of weighing equipment, ensuring they meet regulatory and ISO standards.

Use appropriate calibration weights and techniques to verify and adjust weighing scale accuracy.

Prepare and maintain calibration certificates and detailed reports of the calibration processes.

Troubleshoot and resolve scale inaccuracies, ensuring compliance with local laws and industry regulations.

Installation & Setup

Install and set up various types of weighing system & weighing equipment, including but not limited to, platform scales, bench scales, and tank scales.

Conduct initial testing and ensure the equipment operates correctly before final handover to clients.

Maintenance & Repair

Perform preventative maintenance on weighing equipment to ensure their reliability and accuracy.

Respond promptly to service calls and conduct necessary diagnosis on malfunctioning equipment.

Replace worn-out or damaged parts and perform repairs as necessary.

Customer Support & Service

Provide excellent customer service by educating clients on the proper use and maintenance of their weighing equipment.

Address client concerns and resolve issues related to weighing equipment performance, calibration, and maintenance.

Communicate effectively with customers to schedule service appointments and ensure timely support.

Documentation & Reporting

Maintain accurate service records, calibration logs, and inspection reports.

Provide detailed service reports to clients after each maintenance or calibration session.

Ensure compliance with quality control standards and industry guidelines in all activities.

Compliance & Safety

Ensure all calibration, repair, and installation work is performed in accordance with relevant health, safety, and quality standards.

Stay updated on industry regulations and standards for calibration and weighing equipment technology.

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