Service Engineer (Mandarin Speaker) - Klang/Johor

SDLG Malaysia Sdn. Bhd.; Kapar; On-site; MYR 39,000 - 61,000; Full time

Job summary

SDLG Malaysia Sdn. Bhd. is seeking a field service technician to perform daily inspection and pre-delivery checks of demo/marketing machines within the assigned territory, including equipment cleaning and handover.

You will upload records to OLDP and forecast maintenance needs for warranty customers. Responsibilities include on-site repair for minor faults within 24 hours, follow-up with out-of-warranty customers, coordinating spare parts and charges, and achieving monthly spare parts sales

Qualifications

• Prior experience in equipment maintenance, repair, or after-sales service is preferred.

Responsibilities

• Carry out daily inspection of demo/marketing machines within the assigned territory, arrival inspection, and new machine pre-delivery inspection (including equipment checking and cleaning).
• Complete inspection and handover records and upload them to the OLDP system.
• Forecast preventive maintenance needs for warranty customers, promote maintenance execution and collection of outstanding payments, and complete Maintenance Records for upload to OLDP.
• Warranty Service: maintain 24-hour phone availability; respond to customer calls within 10 minutes; depart within 1 hour after fault notification; arrive on site within 4 hours; complete repair of minor faults within 24 hours.
• Out-of-Warranty Service: conduct monthly follow-up calls with out-of-warranty customers; respond to breakdown requests; coordinate spare parts supply; confirm spare parts requirements and charges with customers; ensure full recovery of service charges; personal collection of payments is prohibited.
• Spare Parts Sales: achieve monthly spare parts sales targets.
• Cooperate with the Service Department and other departments in promotional activities.
• Complete other ad-hoc tasks assigned by superiors.
• Willing and able to perform field service work and respond to emergency service calls when required.
• Strong customer communication skills with a high level of responsibility and professionalism.

Skills

Field service

Maintenance & repair

Customer communication

Emergency response

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Carry out daily inspection of demo/marketing machines within the assigned territory, arrival inspection, and new machine pre-delivery inspection (including equipment checking and cleaning), as well as machine handover and operator training.
Complete inspection and handover records and upload them to the OLDP system.
Forecast preventive maintenance needs for warranty customers, promote maintenance execution and collection of outstanding payments, and complete Maintenance Records for upload to OLDP.

Warranty Service:
Maintain 24-hour phone availability; respond to customer calls within 10 minutes; depart within 1 hour after fault notification; arrive on site within 4 hours; complete repair of minor faults within 24 hours.

Out-of-Warranty Service:
Conduct at least one monthly follow-up call with out-of-warranty customers and record customer updates.
Respond promptly to breakdown requests and coordinate spare parts supply (contacting immediate superiors for urgent allocation when parts are not in stock).
Confirm spare parts requirements and related charges (labor and mileage) with customers prior to repair.
Ensure full recovery of service charges in accordance with company procedures; personal collection of payments is strictly prohibited.

Spare Parts Sales:
Achieve monthly spare parts sales targets.

Cooperate with the Service Department and other company departments in promotional activities.

Complete other ad-hoc tasks assigned by superiors.

Prior experience in equipment maintenance, repair, or after-sales service is preferred;

Willing and able to perform field service work and respond to emergency service calls when required;

Strong customer communication skills with a high level of responsibility and professionalism.