Service Engineer (Johor & Klang Valley)

Galla Dental Corporation Sdn. Bhd.

Kuala Lumpur

On-site

MYR 36,000 - 60,000

Full time

7 days ago

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Benefits offered by this job

Medical & Dental Annual Bonus

Car Allowance

Hospitalisation Insurance & PA

Job summary

Galla Dental Corporation Sdn Bhd is seeking a Services Engineer to deliver after-sales support for dental equipment, including installation, training, maintenance and troubleshooting. You will log calls, respond promptly, and ensure timely closure and billing of service requests.

Fresh graduates are welcome; 1–2 years' experience in technical support in healthcare IT is preferred. Willingness to travel and own transport are required.

Qualifications

Bachelor’s degree in CS or IT or related IT field.
Electrical, Biomedical or Electronic Engineering degrees are encouraged.
Fresh graduates are welcome to apply.
1–2 years of technical support experience is preferred, especially health-care IT.
Must have own transport and able to travel.
Knowledge in IT and networking is an advantage.

Responsibilities

Deliver after-sales service for dental equipment: installation, T&C, user training, service & maintenance, repairing and troubleshooting.
Log all service calls with Technical Admin and respond within set time limits.
Ensure service calls are closed and billed on time.
Prioritize customer satisfaction; review customer concerns with supervisor and take corrective actions.

Skills

IT networking

Troubleshooting

Customer service

Education

Degree in Computer Science or IT

Electrical/Biomedical/Electronic Eng degrees encouraged

Tools

Job description

We are an after-sales company for dental equipment. We provide technical support such as equipment installation, maintenance and repair services to our customers.

Job Description:

Deliver after-sales service for dental equipment viz. installation, T&C, user training, service & maintenance, repairing and troubleshooting

Ensure all service calls are logged in with Technical Admin and respond within set time limits

Ensure all service calls are closed and billed on time

Prioritize customer satisfaction. Review customer concerns with supervisor and take corrective actions

Job Requirements: -

Candidates must possess at least a Degree in Computer Sciences or other IT fields. Those with Electrical, Biomedical or Electronic Engineering degrees are encouraged to apply

Fresh graduates are also welcome to apply

Preference for candidates with 1-2 years’ experience in technical support, preferably in health care industry and IT / Networking role

Possess own transport and able to travel

Knowledge in IT and networking is an advantage

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Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

How many years' experience do you have as a Services Engineer?

Galla Dental Corporation Sdn Bhd is a Leading Distributor in Professional Dental Products.It is well established in M'sia for more than 15 years of growth & experience in the dental supply industry.We have a wide distribution channels and are able to supply dental materials & Equipment to both government & private sectors.We represents many competitive leading brands in the dental market. We are the distributor for Dental Chair Takara Belmont Japan, NSK Japan, Terumo Shining 3D Intraoral range of products, Implant & Ortho range of products & etc.We coverage sales from peninsular M'sia to East M'sia.

We are currently looking for suitable candidates to fill in the position as above.

Perks and benefits