Service Engineer

MacGregor; Shah Alam; On-site; MYR 50,000 - 90,000; Full time

Job summary

MacGregor in Malaysia seeks a service professional to deliver safe, high-quality service while optimising resources, materials and costs. You will drive customer satisfaction through unified service, continuous improvement, and close collaboration with Sales, upholding excellence and safety standards.

Reporting to the Operations Manager (Singapore), based in Shah Alam, you will manage planning and execution of on-site and off-site service activities, coordinate with local units, and help develop

Qualifications

• Min. Diploma certificate in Mechanical, Electrical, or Mechatronics.
• Min. 3 years working experience in the marine industry.
• Working experience in shipyard or offshore industry.
• Knowledge in either Deck Machinery, cranes, RoRo, Davit, Steering gear system would be an added advantage.
• Knowledge in Hydraulics' system would be an additional advantage
• Knowledge in basic PLC programming would be an additional advantage

Responsibilities

• Service delivery - Ensures planning and execution of various service activities carried out both off and on site. Drives and monitors service execution with respect to the agreed terms of schedule, quality and customer satisfaction.
• Performance targets - Allocates, drives and monitors work to projects based on order content, delivery time, competencies and workload.
• Materials and warranties - Ensures work assignments are accurately classified as warranty or non-warranty status. Ensures that materials and components to feed service delivery is provided optimizing cost, stock and timing.
• Customer approach - Collaborates within local service units and with other service teams to promote One Macgregor approach towards customers. Builds sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales. Drives consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)).
• Operational Excellence - Drives continuous service productivity improvement activities in the assigned service team in collaboration with the Operational Excellence team. Ensures the transfer of service findings to the product/system local units for improvement of their offerings.
• Health, safety and Integrity - Ensures compliance with Group health, safety and environmental directives, and integrity ensures instructions and regulations are implemented well within the team (including subcontractors), while monitoring and reporting progress and results. Assesses risks and safety hazards and implements actions to ensure people and equipment safety.

Skills

Electrical knowledge

Mechanical knowledge

Hydraulics knowledge

Problem-solving

Strategic planning

Process improvement

Education

Diploma in Mechanical/Electrical/Mechatronics

Tools

PLC programming

Job description

MacGregor is a global company that operates in more than 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services and solutions to the offshore and marine industries. Our solutions are found on over half of the world's merchant fleet.

We believe MacGregor is a great place to work and we are looking for innovators with an international mindset to join our team and help us create lifetime value for our customers.

MacGregor - Let's shape the future together

We are looking for a candidate who is responsible for delivering safe, high-quality, and timely service execution while optimising resources, materials, and costs. The person will drives customer satisfaction through a unified service approach, continuous improvement, and strong collaboration with Sales, while upholding operational excellence and health, safety, and integrity standards.

More tasks and responsibilities

1. Service delivery - Ensures planning and execution of various service activities carried out both off and on site. Drives and monitors service execution with respect to the agreed terms of schedule, quality and customer satisfaction.

2. Performance targets - Allocates, drives and monitors work to projects based on order content, delivery time, competencies and workload.

3. Materials and warranties - Ensures work assignments are accurately classified as warranty or non-warranty status. Ensures that materials and components to feed service delivery is provided optimizing cost, stock and timing.

4. Customer approach - Collaborates within local service units and with other service teams to promote One Macgregor approach towards customers. Builds sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales. Drives consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)).

5. Operational Excellence - Drives continuous service productivity improvement activities in the assigned service team in collaboration with the Operational Excellence team. Ensures the transfer of service findings to the product/system local units for improvement of their offerings.

6. Health, safety and Integrity - Ensures compliance with Group health, safety and environmental directives, and integrity ensures instructions and regulations are implemented well within the team (including subcontractors), while monitoring and reporting progress and results. Assesses risks and safety hazards and implements actions to ensure people and equipment safety.

Reporting directly to the Operations Manager, located in the Singapore. The position will be based in MacGregor's office in Malaysia, Shah Alam.

What you’ll need to succeed

We are looking for a person with experience in electrical, hydraulic and mechanical. And have basic knowledge of service activities, continuous customer contact, problem-solving, strategic planning, and process improvement.

Ideally you have

Min. Diploma certificate in Mechanical, Electrical, or Mechatronics.

Min. 3 years working experience in the marine industry.

Working experience in shipyard or offshore industry.

Knowledge in either Deck Machinery, cranes, RoRo, Davit, Steering gear system would be an added advantage.

Knowledge in Hydraulics' system would be an additional advantage

Knowledge in basic PLC programming would be an additional advantage

Why MacGregor?

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally.

Customer Success: Our customer's success is our success. We focus on partnership, transparency, and accountability to deliver lifetime value.

Passion to Improve: Always moving forward. We foster a growth mindset, encourage curiosity, and the courage to challenge the status quo.

Winning Together: No one makes the difference alone. We emphasise internal collaboration and mutual trust to ensure we win as "One MacGregor."

MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.

MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world's merchant fleet.

MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world's merchant fleet.