Service Engineer

北京汉克时代科技有限公司; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

北京汉克时代科技有限公司 in Kuala Lumpur is seeking a hands-on IT compliance professional with strong ITIL v3/v4 knowledge, ITSM tooling, and IAM governance experience. You will review incidents, service requests, changes and problems, maintaining audit trails and evidence across 10+ apps.

You will translate compliance rules into reusable AI agent skills, align cross-team efforts, and strengthen risk documentation. Mandarin reading/writing is preferred to collaborate with China team; the company provides

Qualifications

• Bachelor’s in CS/InfoSec/Software Eng or related; 3+ years in IT compliance.
• Familiar with ITIL v3/v4 and ITSM tooling.
• Hands-on IAM (RBAC/ABAC) and access design.
• Run quarterly compliance checks for 10+ apps with evidence collection.
• Translate rules into reusable AI agent skills.
• Strong risk awareness and ISO27001/audit background.
• Good communicator to deliver automation and discuss findings.
• Mandarin reading/writing for China team collaboration.

Skills

IT compliance

ITSM

IAM governance

Automation

Audit trail

Evidence collection

Compliance checks

Risk remediation

Cross-team alignment

Mandarin

Education

Bachelor’s in CS/InfoSec/Software Eng or related

Tools

BMC Remedy

Job description

• 1.Bachelor’sinCS/InfoSec/SoftwareEngorrelated,3+yearsinITcompliance,ITSM,IAMgovernanceorinternalcontrolautomation.
• 2.FamiliarwithITILv3/v4,hands-onwithBMCRemedyorequivalentITSM;reviewIncident,SR,Change,Problemticketswithaudittrail&evidenceawareness.
• 3.Hands-onIAM(RBAC/ABAC),multi-appaccess/roledesign,permissionrecertification&riskremediation.
• 4.Runrecurringcomplianceself-checksfor10+apps:quarterlyself-assessment,evidencecollection,gapclosure;alignvariedcompliancecheckitems.
• 5.Translatecompliancerules(quarterlyassessment,ticketauto-review)intoreusableAIAgentSkills.LangGraph/LangChainexppreferred.
• 6.Strongriskawareness,documentation,cross-teamalignment.ISO27001/auditbackgroundaplus.
• 7.Goodcommunicatortodeliverautomationandclosenon-compliancefindings.
• 8.Mandarinread,write&speaktocollaboratewithChinateam.

We provide end-to-end IT consulting, integration, software development, EIV/ODC projects, maintenance, testing, and staffing. Serving key industries worldwide, we deliver large-scale solutions from Beijing.