TSM/IAM AI Consultant

Career International FOS Pte Ltd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Career International FOS Pte Ltd in Kuala Lumpur seeks an experienced TSM / IAM AI Consultant to join IT compliance and governance. You will run quarterly compliance self-checks, translate rules into AI Agent Skills, and drive remediation across many applications with LangGraph and LangChain.

You will design RBAC/ABAC access structures, maintain IAM docs, and collaborate with China teams (Mandarin required). A strong ITIL background and hands-on Remedy experience are essential.

Qualifications

• Bachelor's degree in Computer Science, Information Security, Software Engineering, or related discipline.
• Minimum 3 years of experience in IT compliance, ITSM, IAM governance, or internal control automation.
• Solid understanding of ITIL v3/v4 frameworks; hands-on experience with ITSM platforms such as BMC Remedy.
• Proven hands-on experience in IAM including RBAC and ABAC models across multiple applications.
• Experience translating compliance rules into AI agent skills or automation workflows; LangGraph/LangChain preferred.
• Proficient in Mandarin (read, write, and speak) for collaboration with China-based teams.

Responsibilities

• Run recurring compliance self-checks across 10+ applications quarterly and manage evidence.
• Design and manage access and role structures using RBAC/ABAC; conduct recertifications and risk remediation.
• Maintain IAM documentation, role matrices, and remediation logs.
• Collaborate with application owners and security teams to enforce least-privilege.
• Translate compliance rules into reusable AI Agent Skills and build automation pipelines with LangGraph/LangChain.
• Communicate findings and remediation status to technical and non-technical stakeholders; support audits.

Skills

IAM governance

ITSM operations

Python scripting

Education

Bachelor's degree in CS/IS

Tools

BMC Remedy

LangGraph

LangChain

Azure AD

Job description

Our client is a world-leading technology company with a global footprint. Headquartered in Asia with operations across more than 180 countries.

About the Role

We are seeking a TSM / IAM AI Consultant to join our IT compliance and governance team. This role sits at the intersection of IT Service Management, Identity and Access Management, and AI-driven automation. You will be responsible for running recurring compliance self-checks across multiple applications, translating compliance rules into reusable AI Agent Skills, and ensuring timely closure of non-compliance findings. This is a high-impact role for a practitioner who combines strong governance instincts with hands-on automation capability.

Key Responsibilities

IT Service Management (ITSM) Operations

Perform daily review and governance of Incident, Service Request, Change, and Problem tickets in line with ITIL v3/v4 frameworks.

Ensure audit trail integrity and evidence completeness across all ticket categories.

Operate and maintain ITSM platforms including BMC Remedy or equivalent tooling.

Identify process gaps and recommend improvements to ticket handling and SLA compliance.

Identity and Access Management (IAM) Governance

Design and manage access and role structures across multiple applications using RBAC and ABAC models.

Conduct periodic permission recertification campaigns and drive timely risk remediation.

Collaborate with application owners and security teams to enforce least-privilege principles.

Maintain IAM documentation including role matrices, access review records, and remediation logs.

Compliance Self-Assessment and Evidence Management

Own and execute recurring compliance self-checks across 10 or more applications on a quarterly basis.

Collect, organise, and maintain compliance evidence in line with internal control and audit requirements.

Identify gaps between current state and compliance requirements and drive closure within agreed timelines.

Align varied compliance check items across applications to ensure consistency and auditability.

AI Agent Skill Development and Automation

Translate compliance rules, including quarterly self-assessments and ticket auto-review workflows, into reusable AI Agent Skills.

Design, build, and maintain automation pipelines using LangGraph and LangChain or equivalent AI orchestration frameworks.

Collaborate with engineering and compliance teams to continuously improve and scale AI-driven compliance automation.

Document AI workflows, skill definitions, and automation logic to support knowledge transfer and ongoing maintenance.

Cross-Team Collaboration and Reporting

Communicate compliance findings, automation outcomes, and remediation status clearly to technical and non-technical stakeholders.

Align with China-based teams on compliance requirements, ticket reviews, and automation deliverables; Mandarin proficiency required for effective collaboration.

Contribute to audit preparation and support internal and external audit processes as required.

Maintain accurate and up-to-date documentation across all areas of responsibility.

Requirements

Bachelor's degree in Computer Science, Information Security, Software Engineering, or a related discipline.

Minimum 3 years of experience in IT compliance, ITSM, IAM governance, or internal control automation.

Solid understanding of ITIL v3/v4 frameworks; hands-on experience with BMC Remedy or an equivalent ITSM platform.

Proven hands-on experience in IAM including RBAC and ABAC models, multi-application access and role design, permission recertification, and risk remediation.

Demonstrated experience running recurring compliance self-checks across multiple applications, including evidence collection and gap closure.

Experience translating compliance rules into AI Agent Skills or automation workflows; LangGraph and LangChain experience preferred.

Strong risk awareness and documentation discipline with a track record of cross-team alignment.

Proficient in Mandarin (read, write, and speak) to collaborate effectively with China-based teams.

Strong communication skills with the ability to deliver automation outcomes and close non-compliance findings with stakeholders.

Nice to Have

ISO 27001 certification or hands-on experience supporting ISO 27001 audits.

Background in internal audit, external audit support, or IT risk management.

Familiarity with broader AI orchestration frameworks and large language model (LLM) tooling beyond LangChain and LangGraph.

Experience with cloud-based IAM platforms such as Azure AD, Okta, or SailPoint.

Exposure to Python scripting for automation and data processing tasks.

What We Offer

A high-visibility role at the intersection of compliance governance and cutting-edge AI automation.

Exposure to a large-scale, globally distributed technology environment with complex compliance requirements.

Opportunities to shape and lead AI-driven compliance automation initiatives from the ground up.

Clear pathways to grow into senior governance, security, or AI engineering specialisations.