IT Specialist

Private Advertiser; Kampung Tanjung Langsat; On-site; MYR 42,000 - 65,000; Full time

Job summary

Private Advertiser in Malaysia requires an IT support professional to monitor vulnerabilities, deploy patches, respond to incidents, and provide both remote and on-site assistance. The role includes managing IT tickets and assisting with network installation and troubleshooting.

The candidate should be proficient with Windows operating systems, Microsoft Office, and familiar with manage ing AD domain and Microsoft Azure accounts, while maintaining high standards of documentation and customer

Qualifications

• Experience with IT incident response and patch management.
• On-site and remote support experience.
• Network maintenance experience.
• Proficient in Windows and Office applications.

Responsibilities

• Monitor system vulnerabilities and patch deployment.
• Respond to incidents, restore services promptly, provide remote & on-site support.
• Manage IT ticket creation & closure.
• Assist with network installation and troubleshooting.
• Maintain user accounts in AD/Microsoft Azure and provide user training.

Skills

Strong troubleshooting

Customer service

Documentation

English proficiency

Tools

Active Directory

Microsoft Azure

Windows OS

Office Suite

Job description

Monitor system vulnerabilities and perform patch deployment, repair and updates.

Respond to incidents, restore services promptly, provide remote & on-site support, and manage IT ticket creation & closure.

Proactively resolve issues before impacting end users.

Support on-site customers and external audits.

Assist with network installation and troubleshooting.

Maintain software systems: including but not limited to user account creation, modification & deprovisioning. System user training, system issue tracking,system bug repair.

Keep Communicate with China regional Level 2 IT technicians and escalated unresolved issues.

SHE responsibilities

Uphold SHEQ First and comply with relevant SHEQ requirements.

Conduct safety self-inspections and eliminate potential hazards.

Identify and control operational risks.

Comply with company safety policies.

Implement CAPA for internal & external audits.

Protect business confidentiality.

Proficient in troubleshooting computers and peripherals, including all Microsoft Windows operating systems.

Able to unlock, reset and configure user accounts in AD domain or Microsoft Azure.

Skilled in desktop applications, especially Microsoft Office suite.

Familiar with customer service principles and procedures.

Excellent communication skills to explain technical issues to non-technical users.

Capable of identifying root causes and providing solutions on-site or remotely.

Strong troubleshooting and problem-solving skills.

Good analytical and decision-making skills.

Experience in software system or network maintenance.

Specific Knowledge/Skill

Maintain professional work conduct and demeanor.

Ability to perform effectively under moderate pressure.

Continuously learn through on-the-job practice.

Prioritize tasks and work independently with minimal supervision.

Maintain effective communication with colleagues and foster mutual learning.

Maintain clear and complete documentation of all work activities.

Demonstrate self-motivation and stay focused on assigned tasks.

Adapt quickly to evolving technologies, workflows, and processes.

Possess English language proficiency (reading, writing, speaking, listening) sufficient to fulfill job responsibilities.