Service Desk Analyst – Indonesian Speaker

Airswift; Kuala Lumpur; On-site; MYR 30,000 - 48,000; Full time

Job summary

Airswift in Kuala Lumpur, Malaysia is seeking an Indonesian-speaking Service Desk Analyst to provide first-line IT support for Indonesian users. You will handle incidents via phone, chat and web channels and log details in the ticketing system.

Ideal candidates have Bahasa Indonesia proficiency, an IT-related diploma/degree, good English, and are willing to work onsite on rotating shifts, including public holidays. Fresh graduates are welcome to apply.

Qualifications

• Proficiency in Bahasa Indonesia (speaking, reading and writing).
• Diploma or degree in IT or related field or equivalent experience.
• Good English communication skills.
• Fresh graduates welcome.
• Willingness to work onsite in Kuala Lumpur on rotational shifts, including public holidays.

Responsibilities

• Provide Level 1 IT support via phone, chat and web-based channels.
• Troubleshoot hardware, software and system-related issues.
• Record, monitor and resolve incidents using ticketing systems.
• Escalate complex technical issues to relevant support teams.
• Communicate professionally with Indonesian-speaking users.
• Maintain accurate documentation and deliver excellent customer service.

Skills

Bahasa Indonesia proficiency

English communication

Customer service mindset

Education

Diploma or Degree in IT or related field

Job description

Service Desk Analyst – Indonesian Speaker

Location: Kuala Lumpur, Malaysia

Employment Type: Permanent, Full-Time

We are seeking Indonesian-speaking Service Desk Analysts to provide first-level technical support and assist users in resolving IT-related issues.

Key Responsibilities

• Provide Level 1 IT support via phone, chat and web-based channels.
• Troubleshoot hardware, software and system-related issues.
• Record, monitor and resolve incidents using ticketing systems.
• Escalate complex technical issues to relevant support teams.
• Communicate professionally with Indonesian-speaking users.
• Maintain accurate documentation and deliver excellent customer service.

Requirements

• Business-level Bahasa Indonesia proficiency, including speaking, reading and writing.
• Previous professional use of Bahasa Indonesia in a customer-facing or support environment preferred.
• Diploma or Degree in IT or a related field, or equivalent experience.
• Fresh graduates and candidates with up to 5 years of relevant experience are welcome.
• Basic IT troubleshooting, service desk or technical support knowledge.
• Good English communication skills.
• Willingness to work onsite in Kuala Lumpur on rotational shifts, including public holidays.
• Immediate joiners or candidates with up to 30 days' notice preferred.