Service Desk Analyst (Japanese Speaker)

DXC Technology Company; Petaling Jaya; On-site; MYR 45,000 - 73,000; Full time

Job summary

DXC Technology is seeking a Technical Support specialist (Japanese speaker) in Petaling Jaya. The role requires handling hardware and software issues, answering product questions, and ensuring customer satisfaction.

The candidate should have a Diploma or Bachelor's degree and 0-2 years of experience in relevant technologies. JLPT N2 proficiency and strong communication are essential.

Qualifications

• Diploma or Bachelor's degree required.
• JLPT N2 or equivalent proficiency in Japanese is essential.
• Experience in troubleshooting in a technical environment is preferred.
• Excellent verbal and written communication skills are required.

Responsibilities

• Resolve technical issues (hardware and software) from end users and internal/external contacts.
• Answer questions on features, specs, and repairs based on entitlement.
• Proactively assist customers to prevent recurring problems.
• Escalate and collaborate with team members to meet SLAs.

Skills

Japanese (JLPT N2)

Customer service

Troubleshooting

Written communication

Remote support

Education

Diploma / Bachelor's degree

Tools

Case management systems

Job description

Job Description:Technical Support (Japanese Speaker)About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.Responsibilities:Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.Evaluate unique or complex installations or configurations and make recommendations for resolution.Articulate clearly in writing and verbally.Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.Requirements:Diploma or bachelor’s degree0-2 years’ experience in relevant technologies and customer environments.Relevant industry qualification where applicable.Knowledge and SkillsExcellent verbal and written communication skills – JAPANESE (JLPT N2)Experience in troubleshooting in a technical environment.Excellent analytical and problem-solving skills.Software and hardware knowledge of computing, storage and peripheral devices.Understanding of case management databases and tools.Superior customer service skills.Phone and remote support experience. E-support experience and knowledge.Willing to work in shifting scheduleWilling to work in Petaling JayaOur Culture and BenefitsDXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXCOur “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.We are an Equal Opportunity EmployerDXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.