Midrange Specialist Engineer (Japanese Speaker)

DXC Technology Company; Petaling Jaya; On-site; MYR 78,000 - 134,000; Full time

Benefits offered by this job

DXC University

Recognition program

Flexible leave options

Volunteer days

Employee Assistance Program

Job summary

DXC Technology is seeking an IT Operations professional to provide technical expertise in infrastructure services, including Windows, Linux, Oracle VM, storage, and backup. The role involves supporting end users and monitoring operations across multiple regions and sites.

You will maintain security, performance, and availability while developing knowledge of new technologies and preparing training materials for teams.

Qualifications

• Bachelor's degree in IT discipline or equivalent work experience.
• 4–5+ years' experience in IT operations of infrastructure services support, operations monitoring and end user support.
• ITIL/ITSM processes knowledge or ITIL certification preferred.
• JLPT Level 1/N1 or BJT J2 certifications for Japanese language support (if applicable).

Responsibilities

• Provide expert technical knowledge to administer one or more technology areas in system design, build, administration, security, performance and availability management.
• Maintain awareness of latest developments and vendor activity relevant to the job.
• Deliver training and documentation on area of expertise and new technologies.
• Collaborate with teams across regions and sites to understand complex customer structures and support processes.
• Contribute to quality and productivity improvement initiatives.

Skills

Excellent communication

Customer service

Independent

Ability to work under pressure

Team collaboration

Education

Bachelor's degree in IT/related field

Tools

Windows

Linux

VMware

Oracle VM

SQL

EMC

NetApp

Job description

Job Description:About DXC TechnologyDXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we have a 60-year track record of delivering and modernizing the world’s most mission-critical IT systems.Job DescriptionsProvide technical expertise to support IT infrastructure especially in IT Midrange support (e.g., Windows, Linux, Oracle, Storage & Backup, etc.) and related services (e.g., Business Continuity) throughout the lifecycle of a deal in accordance with contractual obligations, established technical standards that support complex business needs in accordance with ITSM process (Incident, Problem, Change, Configuration, Release and Capacity Management).Key responsibilitiesApply expert technical knowledge to administer one or more technology areas in system design, build and administration, security, performance and availability managementMaintain a broad understanding of the latest developments in technologies, industry specific issues, competitor and vendor activity and initiativesIntegrate technical knowledge and business understanding to create superior solutions for the company and for customersContribute to quality and productivity improvement projects, providing analysis of information and documentationUnderstand a customer's complex organizational structure and support processes, with multiple regions, countries, sites, contact points, processes, people, cultures, etc.Become proficient in new technologies and business applicationsProvide training and documentation on area of expertise and new technologyRequirementsBachelor's degree in IT discipline from universities/colleges, or equivalent work experiences4 ~ 5+ years' experience within IT operations of infrastructure services support, operations monitoring and end user supportProfessional certification such as Windows/Linux/VMWare/Oracle VM/SQL/EMC/NetAppExcellent communication in Japanese at least certified with JLPT Level 1/N1 or BJT J2Excellent understanding of ITSM/ITIL processes, preferably ITIL trainedExcellent communication and customer service skills and the ability and desire to work in a collaborative team environmentIndependent and able to work with less or no supervisionDemonstrated ability to adapt to a changing environment and work under high pressureWork flexibly based on business requirementOur culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;Extensive resources to support your onboarding and continual development including DXC UniversityDXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognitionWe know that great people refer great people. We will reward you when you bring your friends and family to work at DXCMore time to do the things you love with flexible leave options, including purchased leaveTake time to give back with charitable and emergency services volunteer daysWell-being matters to us and our Employee Assistance Program is there to support you and your familyHow to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the \"Apply Now\" button to submit your resume.In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilitiesAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.