Service Crew (Waiter-Waitress)

Padi House Holdings Sdn Bhd; Ipoh; On-site; MYR 24,000 - 40,000; Full time

Benefits offered by this job

Attractive Salary Package

Medical Reimbursement

Sales Incentives

Leave Entitlement

Training & Development

Job summary

Padi House Holdings Sdn Bhd in Ipoh is seeking an energetic Customer Service & Upselling team member to welcome guests, present menus and take orders in a fast-paced dining setting.

You will work closely with kitchen staff to ensure timely delivery, handle take-away and delivery orders, maintain cleanliness, and uphold health and safety standards. The role includes cash handling and reservations, with opportunities for growth.

Qualifications

• Strong communication, interpersonal skills and a positive attitude.
• Ability to work in a fast-paced environment and teamwork with other members.
• Attention to detail and a proactive attitude.
• Commitment to providing excellent customer service.
• Ability to stand for long periods and handle physical tasks such as carrying trays and setting up tables.
• Multitasking, remaining calm under pressure and working efficiently in a team.
• Dependable, punctual and flexible to work shifts, including evenings, weekends and holidays.
• Honest and accurate in handling every payment transaction by customer.

Responsibilities

• Greet customers warmly and assist seating; provide menus and introduce specials.
• Take accurate food and beverage orders; note special requests.
• Serve food and drinks timely and professionally; address concerns promptly.
• Input orders into POS system and communicate with kitchen for timely prep.
• Handle take-away and delivery orders; ensure proper presentation before serving.
• Set up tables with cutlery and order lists; clear and sanitize after meals.
• Maintain a clean dining area and ensure health/safety compliance.
• Assist in opening/closing duties; restock and maintain bar when needed.
• Process cash, credit and mobile payments; manage refunds/exchanges with supervisor approval.
• Answer calls professionally and take reservations or orders.

Skills

Customer service

Communication

Teamwork

POS operation

Cash handling

Tools

POS system

Job description

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1) Customer Service & Upselling

• Greet customers warmly upon arrival and assist them in seating
• Provide menus and introduce any daily specials or promotions
• Take accurate food and beverage orders from customers, and ensure special requests are noted
• Serve food and drinks in a timely and professional manner
• Monitor customer satisfaction and promptly and courteously address any concerns

or complaints and communicate to the Supervisor or Person In Charge when

• Thank you, customers for their visit and invite them to return again.

2) Customer Order

• Input orders into the Point of Sale (POS) system accurately and efficiently
• Communicate with kitchen staff to ensure timely preparation and delivery of orders.
• Ensure that food & beverage is presented properly before serving to customers
• Handle take-away and delivery orders as necessary
• Work closely with kitchen staff and other team members to ensure smooth service
• Prepare and serve beverage, bread and dessert according to the standard recipe and

procedure.

3) Table Setting

• Set Up tables with cutleries and order list before serve food and drink.
• Clear tables after customer finish their meal and ensure utensils are removed as well.
• Upon customer payment, clean and sanitize the table. Ensuring the table, chair, floor is clean and ready for next customer.

4) Hygiene and Cleanliness

• Maintain cleanliness and organization in the dining area and service stations
• Ensure that all food handling practices comply with health and safety regulations
• Help with cleaning duties at the end of each shift, including wiping down tables,

sweeping and mopping the floor.

• Maintain a clean, organized and well-stocked bar at all times.
• Assist in opening and closing duties, including restocking and cleaning.
• Follow all health, safety and sanitation procedures.

5) Teamwork

• Work closely with kitchen staff and other team members to ensure smooth service

and to meet our Service Time.

• Assist other team members during busy periods, including helping in other sections as needed
• Accurately process cash, credit and mobile transactions using the POS system and

payment terminal provided.

• Handle refunds, exchanges, and resolve minor customer issue promptly and politely.

All refund or customer issue to seek advice and approval from shift PIC on duty.

• Maintain cleanliness and organization of the cashier station and front counter area.
• Answer phone call professionally and take reservation & orders when needed.

Telephone etiquette and reservation to follow company standard.

Requirements

• Strong communication, interpersonal skills and positive attitude.
• Ability to work in a fast-paced environment and teamwork with other members.
• Attention to details and a proactive attitude
• Commitment to providing excellent customer service
• Ability to stand for long periods and handle physical tasks such as carrying trays and

setting up tables

• Ability to multitask, remain calm under pressure and work efficiently in a team.
• Dependable, punctual and flexibility to work shifts, including evenings, weekends,

and holidays

• Honest and accurate in handling every payment transaction by customer.

Why Join Padi House?

At Padi House, we believe our people are our greatest asset. Here’s what you can look forward to when you join our team:

• Attractive Salary Package – With additional allowance
• Medical Reimbursement – General medical coverage for your well-being.
• Sales Incentives – Extra rewards for great performance.
• Leave Entitlement – Paid annual leave and medical leave.
• Training & Development – Learn, grow, and build your career with us.