Service Crew (Waiter-Waitress)

Padi House Holdings Sdn Bhd; Selangor; On-site; MYR 22,000 - 36,000; Full time

Job summary

Padi House Holdings Sdn Bhd is seeking a Customer Service & Upselling crew member to warmly greet guests, present menus, highlight daily specials, and take accurate orders in a busy dining setting. You will input orders into the POS, coordinate with kitchen staff for timely preparation and delivery, handle take-away and delivery orders, and ensure proper presentation.

The role emphasizes strong communication, teamwork, multitasking, attention to detail, and a proactive, guest‑oriented attitude

Qualifications

• Strong communication, interpersonal skills and positive attitude.
• Ability to work in a fast-paced environment and teamwork with other members.
• Attention to details and a proactive attitude
• Commitment to providing excellent customer service
• Ability to stand for long periods and handle physical tasks such as carrying trays and setting up tables
• Ability to multitask, remain calm under pressure and work efficiently in a team.
• Dependable, punctual and flexibility to work shifts, including evenings, weekends, and holidays
• Honest and accurate in handling every payment transaction by customer.

Responsibilities

• Greet customers warmly upon arrival and assist seating
• Provide menus and introduce daily specials or promotions
• Take accurate food and beverage orders from customers, and ensure special requests are noted
• Serve food and drinks in a timely and professional manner
• Monitor customer satisfaction and promptly and courteously address any concerns or complaints and communicate to the Supervisor or Person In Charge when necessary.
• Thank you, customers for their visit and invite them to return again.
• Input orders into the POS system accurately and efficiently
• Communicate with kitchen staff to ensure timely preparation and delivery of orders.
• Ensure that food & beverage is presented properly before serving to customers
• Handle take-away and delivery orders as necessary
• Work closely with kitchen staff and other team members to ensure smooth service
• Prepare and serve beverage, bread and dessert according to the standard recipe and procedure.
• Set Up tables with cutleries and order list before serve food and drink.
• Clear tables after customer finish their meal and ensure utensils are removed as well.
• Upon customer payment, clean and sanitize the table. Ensuring the table, chair, floor is clean and ready for next customer.
• Maintain cleanliness and organization in the dining area and service stations
• Ensure that all food handling practices comply with health and safety regulations
• Help with cleaning duties at the end of each shift, including wiping down tables, sweeping and mopping the floor.
• Maintain a clean, organized and well-stocked bar at all times.
• Assist in opening and closing duties, including restocking and cleaning.
• Follow all health, safety and sanitation procedures.
• Work closely with kitchen staff and other team members to ensure smooth service and to meet our Service Time.
• Assist other team members during busy periods, including helping in other sections as needed
• Accurately process cash, credit and mobile transactions using the POS system and payment terminal provided.
• Handle refunds, exchanges, and resolve minor customer issue promptly and politely.
• All refund or customer issue to seek advice and approval from shift PIC on duty.
• Maintain cleanliness and organization of the cashier station and front counter area.
• Answer phone call professionally and take reservation & orders when needed.T
• Telephone etiquette and reservation to follow company standard.

Skills

Communication

Interpersonal skills

Positive attitude

Teamwork

Multitasking

Customer service

Job description

1) Customer Service & Upselling

• Greet customers warmly upon arrival and assist them in seating
• Provide menus and introduce any daily specials or promotions
• Take accurate food and beverage orders from customers, and ensure special requests are noted
• Serve food and drinks in a timely and professional manner
• Monitor customer satisfaction and promptly and courteously address any concerns or complaints and communicate to the Supervisor or Person In Charge when necessary.
• Thank you, customers for their visit and invite them to return again.

2) Customer Order

• Input orders into the Point of Sale (POS) system accurately and efficiently
• Communicate with kitchen staff to ensure timely preparation and delivery of orders.
• Ensure that food & beverage is presented properly before serving to customers
• Handle take-away and delivery orders as necessary
• Work closely with kitchen staff and other team members to ensure smooth service
• Prepare and serve beverage, bread and dessert according to the standard recipe and procedure.

3) Table Setting

• Set Up tables with cutleries and order list before serve food and drink.
• Clear tables after customer finish their meal and ensure utensils are removed as well.
• Upon customer payment, clean and sanitize the table. Ensuring the table, chair, floor is clean and ready for next customer.

4) Hygiene and Cleanliness

• Maintain cleanliness and organization in the dining area and service stations
• Ensure that all food handling practices comply with health and safety regulations
• Help with cleaning duties at the end of each shift, including wiping down tables, sweeping and mopping the floor.
• Maintain a clean, organized and well-stocked bar at all times.
• Assist in opening and closing duties, including restocking and cleaning.
• Follow all health, safety and sanitation procedures.

5) Teamwork

• Work closely with kitchen staff and other team members to ensure smooth service and to meet our Service Time.
• Assist other team members during busy periods, including helping in other sections as needed
• Accurately process cash, credit and mobile transactions using the POS system and payment terminal provided.
• Handle refunds, exchanges, and resolve minor customer issue promptly and politely.
• All refund or customer issue to seek advice and approval from shift PIC on duty.
• Maintain cleanliness and organization of the cashier station and front counter area.
• Answer phone call professionally and take reservation & orders when needed.T
• Telephone etiquette and reservation to follow company standard.

Requirements

• Strong communication, interpersonal skills and positive attitude.
• Ability to work in a fast-paced environment and teamwork with other members.
• Attention to details and a proactive attitude
• Commitment to providing excellent customer service
• Ability to stand for long periods and handle physical tasks such as carrying trays and setting up tables
• Ability to multitask, remain calm under pressure and work efficiently in a team.
• Dependable, punctual and flexibility to work shifts, including evenings, weekends, and holidays
• Honest and accurate in handling every payment transaction by customer.

Why Join Padi House?

At Padi House, we believe our people are our greatest asset. Here’s what you can look forward to when you join our team:

• Attractive Salary Package – With additional allowance
• Medical Reimbursement – General medical coverage for your well-being.
• Sales Incentives – Extra rewards for great performance.
• Leave Entitlement – Paid annual leave and medical leave.
• Training & Development – Learn, grow, and build your career with us.