Service Crew (Waiter-Waitress)

Padi House Holdings Sdn Bhd; Cyberjaya; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Salary package with allowances

Medical coverage

Sales incentives

Leave entitlement

Training & development

Job summary

Padi House Holdings Sdn Bhd invites energetic individuals to join as Customer Service & Upselling staff at our Cyberjaya outlet. You will greet guests, take orders, upsell daily specials, and ensure smooth dining experiences in a fast-paced environment.

Responsibilities include accurate POS entry, coordinating with kitchen, ensuring hygiene, handling take-away orders, and delivering friendly, proactive service. The role offers training, incentives, and opportunities to grow with our team.

Qualifications

• Excellent communication and customer service abilities.
• Ability to work in a fast-paced environment.
• Detail-oriented with proactive attitude.
• Flexible to work shifts, including weekends and holidays.
• Honest and accurate with payments.

Responsibilities

• Greet customers, present menus, and note special requests.
• Input orders into POS and coordinate with kitchen.
• Set tables and clean spaces between and after service.
• Maintain hygiene and assist with end-of-shift duties.
• Collaborate with team to ensure timely service and handle payments.

Skills

Communication skills

Interpersonal skills

Positive attitude

Teamwork

Multitasking

Tools

POS system

Job description

1) Customer Service & Upselling

• Greet customers warmly upon arrival and assist them in seating
• Provide menus and introduce any daily specials or promotions
• Take accurate food and beverage orders from customers, and ensure special requests are noted
• Serve food and drinks in a timely and professional manner
• Monitor customer satisfaction and promptly and courteously address any concerns or complaints and communicate to the Supervisor or Person In Charge when necessary.
• Thank you, customers for their visit and invite them to return again.

2) Customer Order

• Input orders into the Point of Sale (POS) system accurately and efficiently
• Communicate with kitchen staff to ensure timely preparation and delivery of orders.
• Ensure that food & beverage is presented properly before serving to customers
• Handle take-away and delivery orders as necessary
• Work closely with kitchen staff and other team members to ensure smooth service
• Prepare and serve beverage, bread and dessert according to the standard recipe and procedure.

3) Table Setting

• Set Up tables with cutleries and order list before serve food and drink.
• Clear tables after customer finish their meal and ensure utensils are removed as well.
• Upon customer payment, clean and sanitize the table. Ensuring the table, chair, floor is clean and ready for next customer.

4) Hygiene and Cleanliness

• Maintain cleanliness and organization in the dining area and service stations
• Ensure that all food handling practices comply with health and safety regulations
• Help with cleaning duties at the end of each shift, including wiping down tables, sweeping and mopping the floor.
• Maintain a clean, organized and well-stocked bar at all times.
• Assist in opening and closing duties, including restocking and cleaning.
• Follow all health, safety and sanitation procedures.

5) Teamwork

• Work closely with kitchen staff and other team members to ensure smooth service and to meet our Service Time.
• Assist other team members during busy periods, including helping in other sections as needed
• Accurately process cash, credit and mobile transactions using the POS system and payment terminal provided.
• Handle refunds, exchanges, and resolve minor customer issue promptly and politely.
• All refund or customer issue to seek advice and approval from shift PIC on duty.
• Maintain cleanliness and organization of the cashier station and front counter area.
• Answer phone call professionally and take reservation & orders when needed.
• Telephone etiquette and reservation to follow company standard.

Requirements:

• Strong communication, interpersonal skills and positive attitude.
• Ability to work in a fast-paced environment and teamwork with other members.
• Attention to details and a proactive attitude
• Commitment to providing excellent customer service
• Ability to stand for long periods and handle physical tasks such as carrying trays and setting up tables
• Ability to multitask, remain calm under pressure and work efficiently in a team.
• Dependable, punctual and flexibility to work shifts, including evenings, weekends, and holidays
• Honest and accurate in handling every payment transaction by customer.

Why Join Padi House?

At Padi House, we believe our people are our greatest asset. Here’s what you can look forward to when you join our team:

• Attractive Salary Package – With additional allowance
• Clinic Panel – General medical coverage for your well‑being.
• Sales Incentives – Extra rewards for great performance.
• Leave Entitlement – Paid annual leave and medical leave.
• Training & Development – Learn, grow, and build your career with us.