Service Coordinator

Ingenious Job; Pengerang; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Maternity leave

Opportunities for promotion

Job summary

Jora Malaysia is seeking a Service Operations Coordinator to manage service documentation, job planning, resource coordination and billing to ensure efficient service execution. You will support service delivery, maintain accurate records and coordinate with internal and external stakeholders while upholding quality and safety standards.

The role requires a Diploma in Business Administration, 2 years' experience in service coordination (oil & gas preferred), and fluency in Bahasa and English.

Qualifications

• Diploma in Business Administration or equivalent.
• 2 years of experience in service coordination, preferably in oil & gas.
• Knowledge of service order processing, documentation, billing, and job coordination.
• Spoken and written in Bahasa and English.

Responsibilities

• Coordinate and support end-to-end service operations, including planning, scheduling, documentation, and billing activities.
• Report to the Manager – Service on service operations and activities, in-house and off-site.
• Coordinate with Sales, Operations, Service Engineers and Finance to ensure smooth service execution.
• Review service orders and prepare Sales Orders with documentation and schedules.
• Ensure all service jobs have approvals and supporting documents before commencement.

Skills

Service coordination

Documentation

Billing

Bahasa & English

Education

Diploma in Business Administration or equivalent

Tools

SYSPRO

SAP

Oracle

Microsoft Dynamics

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Working Hours:

Monday - Friday, 8.30am - 5.30pm

Job Summary:

• Responsible for coordinating and supporting service operations by managing service documentation, job planning, resource coordination, billing activities, and customer requirements to ensure the efficient execution of service jobs.
• Supporting service delivery, maintaining accurate records, coordinating with internal and external stakeholders, and ensuring compliance with company policies, quality and safety standards.

Job Scopes:

• Coordinate and support end-to-end service operations, including job planning, scheduling, resource coordination, documentation, and billing activities.
• Report to the Manager – Service on service operations, manufacturing and service activities, both in-house and off-site.
• Coordinate closely with Sales, KL Operations, Service Engineers, Manufacturing, Quality, Finance, HR and other relevant departments to ensure smooth service execution.
• Review service order transmittals and prepare Sales Orders in SYSPRO, together with the required job documentation and schedules.
• Ensure all service jobs have the necessary approvals, service request forms, Sales Orders, Purchase Orders and supporting documents before commencement.
• Assist in preparing tenders, RFQs, Purchase Requisitions (PRs) and coordinating local purchases required for service activities.
• Support service personnel with work planning, manpower coordination, resource planning and scheduling for customer service jobs.
• Coordinate customer calls, site visits, shutdown activities and emergency service requirements, including onshore and offshore assignments when required.
• Ensure required work documents such as JSA, Statement of Work, Work Pack, certificates and service reports are prepared and submitted on time.
• Coordinate with site Engineers and Service personnel to understand servicing requirements based on technical documents and customer requirements.
• Ensure required materials and equipment are available, inspected and properly released before service activities begin.
• Compile service reports, certificates and other supporting documents upon completion of service jobs for customer submission and billing purposes.
• Obtain customer/end‑user acceptance and required documentation through customer portals such as SMARTGEP and TNB SUS.
• Prepare billing summaries and invoice transmittals with supporting documents for Manager approval and submission to Finance.
• Maintain accurate and up-to-date service records and upload relevant documentation into ValvKeep.
• Assist in maintaining the ValvKeep database for Masoneilan and Consolidated valve populations, ensuring data accuracy and integrity.
• Monitor service‑related expenses, employee claims and cash expenditures to ensure they are accurately recorded and submitted on time.
• Coordinate with HR and Finance on service personnel claims and related administrative matters.
• Ensure all service activities and documentation comply with company ISO, QA/QC, QHSE, MARC and GTC requirements.
• Support continuous improvement in quality, safety, cost control and service processes.
• Maintain proper filing, labelling and accessibility of all service documentation.
• Travel to customer sites throughout Malaysia and support on‑site service teams when required.
• Maintain good relationships with existing customers and support customer service activities to develop new business opportunities.

Requirements:

• Diploma in Business Administration or equivalent
• 2 years of experience in service coordination, or technical administration, preferable in oil & gas industry.
• Knowledge of service order processing, documentation, billing, and job coordination
• Spoken and written in Bahasa and English
• Maternity leave
• Opportunities for promotion

Application Question(s):

• Have you worked with an ERP system such as SYSPRO, SAP, Oracle, Microsoft Dynamics, or similar?
• What is your expected salary?
• How long is your notice period?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Service coordination: 2 years (Preferred)