Service Advisor (Proton e-MAS Kulim)

Goh Brothers Motor; Kulim; On-site; MYR 33,000 - 47,000; Full time

Job summary

Goh Brothers Motor in Kulim is seeking a Service Advisor to attend to customers and understand their EV service needs, prepare service orders and quotations, coordinate with technicians, and update customers on repair status. The role requires at least SPM or higher in Automotive or related field; experience in after-sales is an advantage.

Strong communication and teamwork are essential. The position offers opportunities to grow in a dynamic EV service environment with a focus on customer

Qualifications

• SPM or higher in Automotive, Business Administration or related field.
• Experience as a Service Advisor or in automotive after-sales is an advantage.
• Good communication and customer service skills.
• Able to work independently and as part of a team.
• Computer literate and familiar with MS Office.
• Customer-oriented, responsible and willing to learn.

Responsibilities

• Attend to customers and understand their EV vehicle service needs.
• Prepare service orders and quotations.
• Coordinate with technicians on EV servicing and repairs.
• Update customers on repair status and completion.
• Handle warranty and service-related matters.
• Ensure good customer service and satisfaction.
• Follow company SOP.

Skills

Customer service

Communication

MS Office

Teamwork

Education

SPM or higher in Automotive/Business Admin

Tools

MS Office

Job description

Attend to customers and understand their EV vehicle service needs.

Prepare service orders and quotations.

Coordinate with technicians on EV servicing and repairs.

Update customers on repair status and completion.

Handle warranty and service-related matters.

Ensure good customer service and satisfaction.

Follow company and e-MAS EV SOP.

Job Requirement :

At least SPM or higher in Automotive, Business Administration or related field.

Experience as a Service Advisor or in automotive after-sales is an advantage.

Good communication and customer service skills.

Able to work independently and as part of a team.

Computer literate and familiar with basic MS Office.

Customer-oriented, responsible and willing to learn.