Service Advisor (Johor)

Sime Darby Auto Performance; Johor; On-site; MYR 33,000 - 67,000; Full time

Job summary

Sime Darby Auto Performance Sdn Bhd (SDAP) is seeking a Service Consultant to engage customers on-site, understand service needs, and deliver accurate recommendations.

You will coordinate test drives, prepare detailed service orders, verify parts availability, review campaigns, upsell Porsche accessories and services, and follow up after service to ensure satisfaction.

Qualifications

• Cert or Diploma in the Automotive Field (SKM, Automotive Tech)
• Minimum 3 years’ experience in Automotive Service Line / Customer Service
• Previous experience the automotive industry will be an added advantage
• Excellent customer relations skills with pleasant personality
• Good command of English and Bahasa Malaysia
• Possess a valid driving license

Responsibilities

• Conduct Service Consultations: Perform service consultations directly with customers at the designated location, ensuring clear communication and accurate understanding of service needs.
• Coordinate Diagnostic Test Drives: Arrange test drives with Service Technicians and Team Leader/QC to confirm accurate diagnosis of vehicle concerns.
• Prepare Comprehensive Service Orders: Generate detailed service orders including vehicle data, diagnostic findings, estimated technical units (TU’s), labor hours, completion timelines, and cost scope. Document customer-reported issues in their original wording for accuracy.
• Verify Parts Availability: Confirm required parts are available prior to initiating repairs to avoid delays and ensure smooth workflow.
• Check for Open Campaigns: Review and confirm any outstanding service campaigns before the scheduled booking time.
• Promote Dealership Products and Services: Present and upsell Porsche equipment, Porsche Driver’s Selection (PDS) products, and dealership services during customer consultations, aligning recommendations with customer needs.
• Conduct Post-Service Follow-Ups: Perform follow-up calls to customers after service completion to ensure satisfaction and address any concerns regarding the services provided.
• Manage Service Reminders and Warranty Extensions: Organize and execute service reminder outreach, including communication on upcoming maintenance and warranty extension opportunities

Skills

Customer service

Education

Cert or Diploma in Automotive Field

Job description

Sime Darby Auto Performance Sdn Bhd (SDAP) is the official importer of Porsche vehicles in Malaysia, taking over the local operations since 2010. SDAP is the authorised distributor and seller of Porsche vehicles and parts and also provides Aftersales Services for Porsche vehicles in Malaysia. It currently operates at Porsche Centre Ara Damansara, Porsche Centre Sg Besi, Porsche Centre Penang, Porsche Centre Johor Bahru. SDAP is under the Sime Darby Motors Division, a member of the Sime Darby Group.

WHY JOIN US

We believe in making a difference collectively, in an inclusive working environment that values a diversity of skills, backgrounds, experiences and cultures. If you are a self-motivated individual who wants to be part of a powerful force shaping the future of Porsche, join our team and start driving real change.

Responsibilities

Conduct Service Consultations
Perform vehicle service consultations directly with customers at the designated location, ensuring clear communication and accurate understanding of service needs.

Coordinate Diagnostic Test Drives
Arrange test drives with Service Technicians and Team Leader/QC to confirm accurate diagnosis of vehicle concerns.

Prepare Comprehensive Service Orders
Generate detailed service orders including vehicle data, diagnostic findings, estimated technical units (TU’s), labor hours, completion timelines, and cost scope. Document customer-reported issues in their original wording for accuracy.

Verify Parts Availability
Confirm required parts are available prior to initiating repairs to avoid delays and ensure smooth workflow.

Check for Open Campaigns
Review and confirm any outstanding service campaigns before the scheduled booking time.

Promote Dealership Products and Services
Present and upsell Porsche equipment, Porsche Driver’s Selection (PDS) products, and dealership services during customer consultations, aligning recommendations with customer needs.

Conduct Post-Service Follow-Ups
Perform follow-up calls to customers after service completion to ensure satisfaction and address any concerns regarding the services provided.

Manage Service Reminders and Warranty Extensions
Organize and execute service reminder outreach, including communication on upcoming maintenance and warranty extension opportunities

Qualification

Cert or Diploma in the Automotive Field (SKM, Automotive Tech)

Minimum 3 years’ experience in Automotive Service Line / Customer Service

Previous experience the automotive industry will be an added advantage

Excellent customer relations skills with pleasant personality

Good command of English and Bahasa Malaysia

Possess a valid driving license

Sime Darby Motors is one of the major automotive players in the Asia-Pacific region with presence in Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. We are actively involved in the various parts of the value chain such as importation, assembly, distribution and retail.

The Motors Division has relationships with many vehicle manufacturers around the world. Together with our partners, we strive to address the current challenges faced by the automotive industry and endeavor to support and promote sustainability in the industry.

Sime Darby Motors is one of the major automotive players in the Asia-Pacific region with presence in Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. We are actively involved in the various parts of the value chain such as importation, assembly, distribution and retail.

The Motors Division has relationships with many vehicle manufacturers around the world. Together with our partners, we strive to address the current challenges faced by the automotive industry and endeavor to support and promote sustainability in the industry.