Service Advisor: Auto & Truck Maintenance

Volvo Group; Ipoh; In loco; MYR 36.000 - 60.000; Tempo pieno

Descrizione del lavoro

Volvo Group in Ipoh is seeking a Customer Service Representative/Service Advisor to coordinate service work, schedule repairs, and maintain clear communication with customers throughout the repair process. You will work closely with workshop staff to prepare quotes, follow up on orders, and ensure timely delivery and invoicing, while upholding Volvo's standards of quality and customer care.

A Diploma in business or engineering and 3–5 years’ experience in automotive service is preferred.

Competenze

• Diploma in business or engineering or related field.
• 3–5 years’ automotive service experience is preferred.
• Strong customer communication and service mindset.
• Fair knowledge of workshop administration and parts business.
• Knowledge of traffic laws and regulations is advantageous.

Mansioni

• Carry out customer appointments and raise preliminary repair orders in GDS.
• Obtain customer approval and inform estimated repair costs and timing.
• Submit repair orders to parts for preplanning and ordering.
• Finalize repair orders and ensure timely delivery and invoicing.
• Update customers daily on repair progress and issues.
• Coordinate with workshop staff to plan upcoming work.
• Maintain parts pricing within dealer policies and advise on campaigns.

Conoscenze

Customer care

Communication

English language

Local dialects

Driving license (heavy cargo)

Auto mechanics basics

Formazione

Diploma in business or engineering

Strumenti

GDS system

Descrizione del lavoro

Volvo Group in Ipoh is seeking a Customer Service Representative/Service Advisor to coordinate service work, schedule repairs, and maintain clear communication with customers throughout the repair process. You will work closely with workshop staff to prepare quotes, follow up on orders, and ensure timely delivery and invoicing, while upholding Volvo's standards of quality and customer care.

A Diploma in business or engineering and 3–5 years’ experience in automotive service is preferred.