Service Advisor

Dailieng; Kuching; On-site; MYR 36,000 - 60,000; Full time

Job summary

Dailieng in Malaysia seeks a Service Advisor to bridge customers and workshop, ensuring clear communication and accurate service orders. You will identify vehicle issues with customers, coordinate repairs, and prepare detailed quotations with costs and labor.

You will also update customers on progress, collaborate with the sales team, manage parts pricing, and ensure compliant billing. This role requires good communication, teamwork, and a proactive approach to customer service.

Responsibilities

• Liaise with customers to identify mechanical problems with a vehicle and suggest corrective measurements.
• Liaise with service admin on repair order prep to disclose appointment, costing, supplies, and labor required for service and calculating customer’s payment, including deductibles.
• Maintain good communication and teamwork with sales advisor.
• Notify customers of repairs progress if not completed on time.
• Monitor progress during servicing and obtain customer approval for additional work, explaining charges.
• Familiarize yourself with replacement part stock numbers and prices.

Job description

Service Advisor

Requirement

Any Enquiry?

1. To liaise with customers to identify mechanical problems with a vehicle and suggest corrective measurements.
2. To liaise with service admin on repair order preparation to disclose service appointment, costing, supplies, and labor required for service and calculating customer’s payment, including deductibles.
3. To have good communication and teamwork with sales advisor.
4. Notifying customers of repairs work progress that will not be completed in scheduled time.
5. Periodically checking on the progress of the vehicle during servicing and contact customer when technicians discover additional problems: getting customer approval to do additional work and explaining the work performed and the charges being billed.
6. To get familiar with replacement part stock numbers and prices.