Service Administrator

Avertec; Kapar; On-site; MYR 100,000 - 150,000; Full time

Job summary

A company in the service sector located in Malaysia is seeking a reliable individual to manage daily activities and provide customer support. The ideal candidate must hold a diploma or equivalent qualification and demonstrate strong communication skills. Responsibilities include recording activities in the database, handling phone inquiries, and ensuring customer satisfaction. The role offers benefits such as annual leave and training programs. This position is ideal for those who thrive in fast-paced environments with integrity.

Benefits

Annual Leave

EPF / SOCSO / PCB

Training Provided

Qualifications

• Diploma or equivalent qualification is a must.
• Good communication and interpersonal skills are essential.
• Ability to work independently and in a fast-paced environment.

Responsibilities

• Record daily activities in the computer database system.
• Answer phone calls and manage customer inquiries.
• Track and monitor service records to ensure customer satisfaction.
• Provide administrative support to other staff as needed.

Skills

Basic computer skills

Good interpersonal and communication skills

Good numeracy skills

Ability to work in a fast-paced environment

Independence

Education

Diploma or equivalent qualification/ Relevant certificate

Job description

Requirements

• Diploma or equivalent qualification/ Relevant certificate
• Able to work in a fast-paced environment
• Basic computer skills
• Good interpersonal and communication skills
• Independent, dynamic, and with integrity
• Good numeracy skills and able to work well with other

Responsibilities

• Record daily activities in the computer database system
• Answer phone calls
• Manage collection for servicing and ensure timely processing
• Track customer service records
• Monitor services and kept records up to date
• Respond to customer's enquiry on service via mail, phone, or WhatsApp on a daily basis
• Address complaints and resolved issues, ensuring customers were matched with better services
• Provided support to other staff members as needed
• Offer general administrative support as required

Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Training Provided