Service Admin (Service & Maintenance)

WFF REFRIGERATION SALES & SERVICES SDN BHD; Selangor; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

GPA insurance coverage

Yearly increment & Bonus

Company Handphone will be provided

Company T-Shirt

Free Parking

Weekend Allowance (work only once a月)

Job summary

WFF REFRIGERATION SALES & SERVICES SDN BHD is seeking a Service Admin to organize and support the Service & Maintenance Department. You will coordinate service schedules, support technicians, manage service documentation, and ensure clear communication with clients and sub-contractors.

The role requires Diploma or equivalent, strong Bahasa Melayu and English, and proficiency in MS Office. You will liaise with inventory and finance to keep parts in stock and ensure timely invoicing, with an

Qualifications

• Minimum education: Diploma / STPM / Certificate in Business Administration, Office Management, or related fields.
• Good verbal and written communication skills (Bahasa Melayu and English).
• Good attitude with interpersonal skills (clients, technicians, and sub-contractors).
• Proficiency in Microsoft Office (Excel, Word, Outlook) and basic administrative software.

Responsibilities

• Coordinate service schedules and act as main point of contact for client inquiries and status updates.
• Prepare, issue, and archive service reports, job sheets, POs, and quotations; check warranty coverage where applicable.
• Liaise with Inventory and Finance to source parts, follow up orders, and ensure timely invoicing.

Skills

Communication

MS Office

Education

Diploma / STPM / Certificate in Business Administration

Tools

Microsoft Office

Job description

The role

We are seeking an organized, proactive, and detail-oriented Service Admin to join our Service & Maintenance Department. In this role, you will serve as the backbone of our administrative operations—coordinating service schedules, supporting technicians, managing service documentation, and ensuring seamless communication with clients and sub-cons.

Key responsibilities

• 1. Service Coordination
  • a) Serve as the main point of contact for client service inquiries and service status updates
  • b) Dispatch service teams (in house Technician & Sub-con) efficiently to client sites
• 2. Service Documentation & Data Entry
  • a) Prepare, issue, and archive Service Reports, Job sheet, Purchase Orders (POs), Quotations if any
  • b) Determine and do records whether parts or outlets covers are under warranty or non-warranty
• 3. Departmental & Inventory Support
  • a) Liaise with Inventory Dept for parts sourcing, and follow up on orders - to ensure parts are availability for sub- con and in-house technicians
  • b) Work closely with the Finance / Accounts department to ensure timely invoicing of completed service jobs and follow up on outstanding bills
  • c) Maintain organized filing systems for related department records

What we’re looking for

Minimum education required : Diploma / STPM / Certificate in Business Administration, Office Management, or related fields

Good verbal and written communication skills (Bahasa Melayu and English)

Good attitude with interpersonal skills (the ability to interact with clients, technicians, and sub-contractors)

Proficiency in Microsoft Office (Excel, Word, Outlook) and basic administrative software

A positive and proactive attitude, with a willingness to learn and grow within the company

What we offer

• GPA insurance coverage
• Yearly increment & Bonus
• Company Handphone will be provided
• Company T-Shirt
• Free Parking
• Weekend Allowance (work only once a month remotely)