Senior UC/EX/CX Solutions Consultant

Lavu Tech Solutions Sdn Bhd; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Lavu Tech Solutions Sdn Bhd in Kuala Lumpur is seeking a UC/EX/CX Technical Consultant to design, deliver, and optimise unified communications, employee experience, and customer experience solutions aligned with client objectives. The role provides trusted technical and strategic advice across the solution lifecycle, from discovery and architecture through implementation and continual improvement.

This client-facing position requires in-person engagement in Malaysia and Singapore, with frequent

Qualifications

• Experience designing UC/EX/CX solutions aligned to business goals.
• Ability to lead cross-functional delivery across lifecycle stages.
• Proven client-facing advisory and governance capabilities.

Responsibilities

• Deliver technical governance and trusted advisor relationships.
• Engage with clients to understand needs and tailor solutions.
• Develop and maintain customer technology roadmaps.
• Lead and deliver billable consulting projects.
• Collaborate with technical teams to ensure project success.
• Contribute to knowledge sharing and best practices.
• Support business development and proposal efforts.
• Maintain certifications and industry knowledge.
• Manage presales activities including design and presentations.
• Maintain strong client relationships and ongoing support.

Skills

Unified Communications Architecture

Enterprise Voice & Telephony

CCaaS Design

Omnichannel Engagement

EX Technologies

Stakeholder Engagement

Customer-focused Mindset

Tools

Nice CX

Genesis Contact Centre

TEAMS

ZOOM

Job description

Lavu Tech Solutions Sdn Bhd in Kuala Lumpur is seeking a UC/EX/CX Technical Consultant to design, deliver, and optimise unified communications, employee experience, and customer experience solutions aligned with client objectives. The role provides trusted technical and strategic advice across the solution lifecycle, from discovery and architecture through implementation and continual improvement.

This client-facing position requires in-person engagement in Malaysia and Singapore, with frequent