Senior Travel Claims Strategist

Zurich Insurance; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

A leading insurance provider in Kuala Lumpur is looking for a Claims Analyst to investigate and resolve low complexity claims while ensuring the highest level of customer service. The ideal candidate will have a Bachelor's degree and 3-5 years of relevant experience, especially in travel insurance claims. Responsibilities include effective communication, data management, and compliance with legal standards, ensuring timely resolutions and protecting the company's reputation.

Qualifications

• 3–5 years of relevant claims handling experience.
• Experience in travel insurance claims handling preferred.
• Proven experience in medium to high-complexity claims.

Responsibilities

• Investigate and evaluate claims in a customer-centric manner.
• Capture and update claims data according to best practices.
• Determine liability and confirm policy existence.

Skills

Claims handling

Customer service

Communication

Education

Bachelor’s degree in Insurance, Business Administration, Finance, Law, or related discipline

Job description

A leading insurance provider in Kuala Lumpur is looking for a Claims Analyst to investigate and resolve low complexity claims while ensuring the highest level of customer service. The ideal candidate will have a Bachelor's degree and 3-5 years of relevant experience, especially in travel insurance claims. Responsibilities include effective communication, data management, and compliance with legal standards, ensuring timely resolutions and protecting the company's reputation.