Senior Thermal Systems Engineer - Data Center Support

Vertiv Co; Petaling Jaya; On-site; MYR 60,000 - 120,000; Full time

Job summary

Emerson Network Power, a business of Emerson, seeks a Senior Technical Support Service Engineer, Thermal, to deliver expert technical support for thermal management solutions in data centers. You will collaborate with internal teams, partners and customers to resolve issues, optimize performance and ensure satisfaction.

The role involves training sessions, documentation, and staying current with industry trends to drive product improvements and effective onsite problem solving.

Qualifications

• Bachelor’s degree in Mechanical Engineering or related field.
• 5+ years in technical support, product management, or engineering roles within the Data Center or HVAC sectors.
• Strong understanding of thermal management principles, cooling technologies, and airflow dynamics.

Responsibilities

• Serve as the primary technical contact for thermal products in the Data Center environment.
• Provide expert guidance to customers on product features, functionalities, and best practices.
• Troubleshoot and resolve technical issues related to thermal products and systems, including cooling solutions and airflow management.
• Collaborate with engineering and product development teams to relay customer feedback and contribute to product enhancements.
• Conduct training sessions and workshops for internal teams and customers to improve product understanding and usage.
• Assist in the development of technical documentation, including user manuals, FAQs, and troubleshooting guides.
• Stay current with industry trends, technologies, and best practices related to thermal management in data centers.
• Participate in customer site visits and audits to assess thermal product performance and recommend solutions.
• Maintain accurate records of customer interactions and technical support activities.

Skills

Thermal management

Customer support

Technical writing

Troubleshooting

Cross-functional

Communication

Data center

HVAC

Education

Bachelor in Mechanical Engineering

Job description

Emerson Network Power, a business of Emerson, seeks a Senior Technical Support Service Engineer, Thermal, to deliver expert technical support for thermal management solutions in data centers. You will collaborate with internal teams, partners and customers to resolve issues, optimize performance and ensure satisfaction.

The role involves training sessions, documentation, and staying current with industry trends to drive product improvements and effective onsite problem solving.