Senior Technical Support Service Engineer, Thermal (Data Center)

Vertiv Co; Petaling Jaya; On-site; MYR 60,000 - 120,000; Full time

Job summary

Emerson Network Power, a business of Emerson, seeks a Senior Technical Support Service Engineer, Thermal, to deliver expert technical support for thermal management solutions in data centers. You will collaborate with internal teams, partners and customers to resolve issues, optimize performance and ensure satisfaction.

The role involves training sessions, documentation, and staying current with industry trends to drive product improvements and effective onsite problem solving.

Qualifications

• Bachelor’s degree in Mechanical Engineering or related field.
• 5+ years in technical support, product management, or engineering roles within the Data Center or HVAC sectors.
• Strong understanding of thermal management principles, cooling technologies, and airflow dynamics.

Responsibilities

• Serve as the primary technical contact for thermal products in the Data Center environment.
• Provide expert guidance to customers on product features, functionalities, and best practices.
• Troubleshoot and resolve technical issues related to thermal products and systems, including cooling solutions and airflow management.
• Collaborate with engineering and product development teams to relay customer feedback and contribute to product enhancements.
• Conduct training sessions and workshops for internal teams and customers to improve product understanding and usage.
• Assist in the development of technical documentation, including user manuals, FAQs, and troubleshooting guides.
• Stay current with industry trends, technologies, and best practices related to thermal management in data centers.
• Participate in customer site visits and audits to assess thermal product performance and recommend solutions.
• Maintain accurate records of customer interactions and technical support activities.

Skills

Thermal management

Customer support

Technical writing

Troubleshooting

Cross-functional

Communication

Data center

HVAC

Education

Bachelor in Mechanical Engineering

Job description

Senior Technical Support Service Engineer, Thermal (Data Center)

Provide expert technical support for thermal management products and solutions within the Data Center sector. This role involves collaborating with internal teams, local partners and customers to resolve technical issues, optimize product performance, and ensure customer satisfaction. The Specialist will leverage in-depth knowledge of thermal systems to assist in the design, implementation, and troubleshooting of solutions tailored to customer needs.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

Serve as the primary technical point of contact for thermal management products in the Data Center environment.

Provide expert guidance to customers on product features, functionalities, and best practices.

Troubleshoot and resolve technical issues related to thermal products and systems, including cooling solutions and airflow management.

Collaborate with engineering and product development teams to relay customer feedback and contribute to product enhancements.

Conduct training sessions and workshops for internal teams and customers to improve product understanding and usage.

Assist in the development of technical documentation, including user manuals, FAQs, and troubleshooting guides.

Stay current with industry trends, technologies, and best practices related to thermal management in data centers.

Participate in customer site visits and audits to assess thermal product performance and recommend solutions.

Maintain accurate records of customer interactions and technical support activities.

Qualifications:

Required/ Minimum Qualifications:

Bachelor’s degree in Mechanical Engineering, or a related field.

5+ years of experience in technical support, product management, or engineering roles within the Data Center or HVAC sectors.

Additional / Preferred Qualifications: -

Strong understanding of thermal management principles, cooling technologies, and airflow dynamics.

Excellent problem-solving skills and the ability to work under pressure.

Strong communication and interpersonal skills, with a customer-focused mindset.

Proficiency in technical writing and the ability to create clear and concise documentation.

Ability to work collaboratively in a team environment and independently manage projects.

Experience with data center infrastructure and operations.

Familiarity with industry standards and regulations related to thermal management efficient in Microsoft Office Suite and technical documentation tools.

Emerson Network Power, a business of Emerson (NYSE:EMR), is the global leader in enabling Business-Critical Continuity™ from grid to chip for telecommunication networks, data centers, health care and industrial facilities. Emerson Network Power provides innovative solutions and expertise in areas including AC and DC power and precision cooling systems, embedded computing and power, integrated racks and enclosures, power switching and controls, monitoring, and connectivity. All solutions are supported globally by local Emerson Network Power service technicians.

Emerson Network Power, a business of Emerson (NYSE:EMR), is the global leader in enabling Business-Critical Continuity™ from grid to chip for telecommunication networks, data centers, health care and industrial facilities. Emerson Network Power provides innovative solutions and expertise in areas including AC and DC power and precision cooling systems, embedded computing and power, integrated racks and enclosures, power switching and controls, monitoring, and connectivity. All solutions are supported globally by local Emerson Network Power service technicians.

What can I earn as a Technical Support Engineer