Service Technical Support XI, Thermal

Vertiv Co; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Vertiv is seeking an experienced Specialist to provide expert technical support for thermal management products in the Data Center sector. The role involves collaborating with internal teams, local partners, and customers to resolve issues, optimize performance, and ensure satisfaction.

The Specialist will leverage deep knowledge of thermal systems to assist in design, implementation, and troubleshooting of solutions tailored to customer needs.

Qualifications

• Bachelor’s degree in Mechanical Engineering, Environmental Engineering, or a related field.
• 3+ years of experience in technical support, product management, or engineering roles within the Data Center or HVAC sectors.

Responsibilities

• Serve as the primary technical point of contact for thermal management products in the Data Center environment.
• Provide expert guidance to customers on product features, functionalities, and best practices.
• Troubleshoot and resolve technical issues related to thermal products and systems, including cooling solutions and airflow management.
• Collaborate with engineering and product development teams to relay customer feedback and contribute to product enhancements.
• Conduct training sessions and workshops for internal teams and customers to improve product understanding and usage.
• Assist in the development of technical documentation, including user manuals, FAQs, and troubleshooting guides.
• Stay current with industry trends, technologies, and best practices related to thermal management in data centers.
• Participate in customer site visits and audits to assess thermal product performance and recommend solutions.
• Maintain accurate records of customer interactions and technical support activities.

Skills

Technical support experience

Data Center / HVAC domain knowledge

Communication skills

Education

Bachelor’s degree in Mechanical Engineering, Environmental Engineering, or a related field

Tools

Microsoft Office

Technical documentation tools

Job description

Job Description

Provide expert technical support for thermal management products and solutions within the Data Center sector. This role involves collaborating with internal teams, local partners and customers to resolve technical issues, optimize product performance, and ensure customer satisfaction. The Specialist will leverage in-depth knowledge of thermal systems to assist in the design, implementation, and troubleshooting of solutions tailored to customer needs.

Brief Job Description:

Provide expert technical support for thermal management products and solutions within the Data Center sector. This role involves collaborating with internal teams, local partners and customers to resolve technical issues, optimize product performance, and ensure customer satisfaction. The Specialist will leverage in-depth knowledge of thermal systems to assist in the design, implementation, and troubleshooting of solutions tailored to customer needs.

The Thermal Products Technical Support

Provide expert technical support for thermal management products and solutions within the Data Center sector. This role involves collaborating with internal teams, local partners and customers to resolve technical issues, optimize product performance, and ensure customer satisfaction. The Specialist will leverage in-depth knowledge of thermal systems to assist in the design, implementation, and troubleshooting of solutions tailored to customer needs.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Serve as the primary technical point of contact for thermal management products in the Data Center environment.
• Provide expert guidance to customers on product features, functionalities, and best practices.
• Troubleshoot and resolve technical issues related to thermal products and systems, including cooling solutions and airflow management.
• Collaborate with engineering and product development teams to relay customer feedback and contribute to product enhancements.
• Conduct training sessions and workshops for internal teams and customers to improve product understanding and usage.
• Assist in the development of technical documentation, including user manuals, FAQs, and troubleshooting guides.
• Stay current with industry trends, technologies, and best practices related to thermal management in data centers.
• Participate in customer site visits and audits to assess thermal product performance and recommend solutions.
• Maintain accurate records of customer interactions and technical support activities.

Qualifications

Required/ Minimum Qualifications:

• Bachelor’s degree in Mechanical Engineering, Environmental Engineering, or a related field.
• Bachelor’s degree in Mechanical Engineering, Environmental Engineering, or a related field.
• 3+ years of experience in technical support, product management, or engineering roles within the Data Center or HVAC sectors.

Additional / Preferred Qualifications:

• Strong understanding of thermal management principles, cooling technologies, and airflow dynamics.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills, with a customer-focused mindset.
• Proficiency in technical writing and the ability to create clear and concise documentation.
• Ability to work collaboratively in a team environment and independently manage projects.
• Experience with data center infrastructure and operations.
• Familiarity with industry standards and regulations related to thermal management efficient in Microsoft Office Suite and technical documentation tools.

Physical & Environmental Requirements:

• None

Time Travel Needed

• None

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES:

• Safety.
• Integrity.
• Respect.
• Teamwork.
• Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]